Data Protector Singe Server Edition won't run scheduled jobs

[Adam Jozwicki]

I have configured scheduled job (with rotation media). Everyday, when I come back to office I see that scheduled job is hanged up with "opening device" status. I upgraded this soft to the latest version (3.5 sp1) but it won't help. This application in this version runs as service, and I suppose I not need to leave open Data Protector window. What is the problem?

[D Lancaster]

It could be one of several things causing the job to fail. Have you looked at the log files? They will often give you information about what the job is waiting for.

Save log to a file and attache it here and maybe we can help.

DL

[Adam Jozwicki]

There is the log of failed job:


Summary

Job name

scheduled backup Server01 selected files & sysstate
Job Type

Backup
Product

Data Protector Express 3.50-sp1 - 32092



Logging Mode

Failed Objects Only
Backup mode

Full
Auto verify mode

Full verify
Write mode

Overwrite all media
Span mode

Restart file
Change mode

Prompt for another media







Warnings and Errors

Server01

Error 66: Operator cancelled (I cancelled this job on the next day)




Timing

Start Backup Time:

08/28/2007 11:00:03 PM
End Backup Time:

08/29/2007 10:40:21 AM




Hosts




Server01
Selected

84620 objects, 77.01 GB
Not attempted

84620 objects, 77.01 GB (100%)



Snapshot Creation Successful

Volume Shadow Copy Service (NTFS)
Completed Area:

3 volume(s), 465.76 GB
Elapsed Snapshot Objects Time:

2 minutes,45 seconds






After I change "log on as" type on data protector service as some user with admin rights and I logout every others instances Data Protector this job runed correctly.

Log of this job is below:


Summary

Job name

scheduled backup Server01 selected files & sysstate
Job Type

Backup
Product

Data Protector Express 3.50-sp1 - 32092



Logging Mode

Failed Objects Only
Backup mode

Full
Auto verify mode

Full verify
Write mode

Overwrite all media
Span mode

Restart file
Change mode

Prompt for another media



Pass type

Backup
Selected

84882 objects, 77.09 GB
Completed

84881 objects, 76.97 GB (100%)
Warnings or errors

1 objects, 119 MB (0%)



Pass type

Auto Verify
Selected

84881 objects, 76.97 GB
Completed

84881 objects, 76.97 GB (100%)



Selected

84882 objects, 77.09 GB
Completed

84881 objects, 76.97 GB (100%)
Warnings or errors

1 objects, 119 MB (0%)




Timing

Start Backup Time:

08/29/2007 11:00:07 PM
End Backup Time:

08/30/2007 12:00:56 AM
Start Verify Time:

08/30/2007 12:02:22 AM
End Verify Time:

08/30/2007 12:51:00 AM



Start Backup Objects Time:

08/29/2007 11:04:17 PM
Elapsed Backup Objects Time:

56 minutes,30 seconds
End Backup Objects Time:

08/30/2007 12:00:55 AM
Start Verify Objects Time:

08/30/2007 12:03:42 AM
Elapsed Verify Objects Time:

47 minutes,15 seconds
End Verify Objects Time:

08/30/2007 12:50:57 AM



Start Task Time:

08/29/2007 11:00:06 PM
Elapsed Task Time:

1 hour,53 minutes
End Task Time:

08/30/2007 12:53:14 AM




Activity




Network\Server01\Data Protector Express Catalog


The object Data Protector Express Catalog has been backed up to the media Home\Admin\scheduled backup Server01 selected files & sysstate\scheduled backup server01 selected files & sysstate - Rotation Media\Daily Rotation Media\Daily Set 7\Daily Set 7.




Devices



HP Ultrium 2-SCSI (Serial Number HU10721RP6)




Media




Home\Admin\scheduled backup Server01 selected files & sysstate\scheduled backup Server01 selected files & sysstate - Rotation Media\Daily Rotation Media\Daily Set 7\Daily Set 7
Completed

84881 objects, 76.97 GB
Encryption Strength:

Disabled
Boot Track Status:

A Disaster Recovery boot track was successfully written. This media is bootable and can be used with HP's One-Button Disaster Recovery (OBDR) solution.


Hosts


Server01
Start Backup Objects Time:

08/29/2007 11:04:17 PM
Elapsed Backup Objects Time:

56 minutes,30 seconds
End Backup Objects Time:

08/30/2007 12:00:55 AM



Selected

84882 objects, 77.09 GB
Completed

84881 objects, 76.97 GB (100%)
Warnings or errors

1 objects, 119 MB (0%)