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Doesn't recognize tape format; can't restore

Ayman Altounji
Valued Contributor

Doesn't recognize tape format; can't restore

We are using ArcServe 6 IT, and it is patched to the current level on the file server. The backup reports as successful, however, it is giving an error that it does not recognize the tape format. The tapes are the correct ones for this drive. It will not restore a file from any of these backups.
1 REPLY
Ayman Altounji
Valued Contributor

Re: Doesn't recognize tape format; can't restore

Are you trying to use the one tape disaster recovery ? if so - the tape drive must be on the primary PCI bus. If you're still having problems, please send the exact error messages and configuration to support@compaq.com