EML E-Series

[ShadQad]

hi
thanks for your replays
my question is is there any other way to reset the interface to its default setting beside inserting a pin into reset hole on the interface ?
as far as i know the interface have an software issue rather than hardware issue

Shad

[Torsten.]

inserting this pin just will cause a reboot. connect to to the IC by serial can give you more details. try if you want, use 115200 baud setting ...

[ShadQad]

hello again

after connecting by SERIAL cable i tried to reset {cold and worm} but in both ways shows this

Rebooting...

BIOS 20.08.00.00
Platform Rev is 0x0
CPU PLD Rev is 0xF
MCU Rev is 0xA                                                                                                                                                       ...

firmwareCopy   5.9.63

CPU Program RAM      : 10000000
PCI Protocol RAM     : 04000000
Compare Error

PCI RAM failed at 0x40000000
  Actual Value      : 0xFE0000FE
  Expected Value    : 0xFFFFFFFE
  Start Address was : 0x40000000

based on my experiance this is a hardware address for the ram

do i have to replace the IC ?

thanks

[Torsten.]

Yes, this is bad hardware.

[ShadQad]

hello Torsten

i tried to contact the HP support

but since my location is at IRAQ and iraq is not listed at HP support number's list

one more thing i would like to ask ,my tape library support has been expired so, do you think hp support will help me while i have an expired licence or do i have to renew the support for that ?

also i would be happy to provide me an HP global support number if they have or even an email address

thanks for your help

shad

[Dennis Handly]

>or do i have to renew the support for that?

I'm pretty sure you'll have to do that.