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06-28-2002 12:56 PM
06-28-2002 12:56 PM
The display on the autoloader will sometimes read "Error 20: visit www.hp.com/support/dat" after ejecting a tape from slot 0 (the drive) back into the magazine. If we press 'eject' the message goes away and everything seems fine. Is this something we should be worried about? The drive is brand new.
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07-01-2002 07:11 AM
07-01-2002 07:11 AM
Solution
Craig,
See the following URL:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg50043&locale=en_US&docId=78182
It is possible that this drive needs calibration. The reference to the 'Z' motor may indicate that when the eject is performed from the drive back to the magazine, the motor is not aligned properly or perhaps the magazine. Since this is a new drive, I would suggest you contact HP for testing/service.
HTH,
Dave
See the following URL:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg50043&locale=en_US&docId=78182
It is possible that this drive needs calibration. The reference to the 'Z' motor may indicate that when the eject is performed from the drive back to the magazine, the motor is not aligned properly or perhaps the magazine. Since this is a new drive, I would suggest you contact HP for testing/service.
HTH,
Dave
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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