Error 58 - (Y) motor jammed & Error 72 - (X) motor jammed

[Soon Chai Hsiung]

Hi,

When I had first installed the autoloader at site, I can't ejected the tape drives out from the autoloader. It prompted me the errors mentioned above.

I have tried "Forced Eject". It didn't work.
If I want to reset the SCSI or enabling the medial removal option, where should I look for it?
Is there any other solution?

I'm currently using VERITAS Backup software.

Please help. It's urgent for me to running backup ASAP.

Thanks.