Error: Cannot load exchanger medium (medium error)

[Tung_1]

Hi everybody, I'm using MSL 2024,LTO2. DP 6.10 on Windows 2k3 Server Enterprise. I cannot scan or format any tape (LT0 2 Ultrium) in Library. This is the error log:
Normal] From: MSM@server10 "HP:Ultrium 2-SCSI_1_server10" Time: 3/20/2009 5:10:19 PM

Media session 2009/03/20-6 started.

[Normal] From: MMA@server10 "HP:Ultrium 2-SCSI_1_server10" Time: 3/20/2009 5:10:19 PM

STARTING Media Agent "HP:Ultrium 2-SCSI_1_server10"

[Normal] From: MMA@server10 "HP:Ultrium 2-SCSI_1_server10" Time: 3/20/2009 5:10:21 PM

By: UMA@server10@scsi4:0:4:1

Loading medium from slot 1 to device scsi4:0:4:0C

[Major] From: MMA@server10 "HP:Ultrium 2-SCSI_1_server10" Time: 3/20/2009 5:39:53 PM

[90:63] By: UMA@server10@scsi4:0:4:1

Cannot load exchanger medium (Medium error.)

[Normal] From: MMA@server10 "HP:Ultrium 2-SCSI_1_server10" Time: 3/20/2009 5:39:53 PM

ABORTED Media Agent "HP:Ultrium 2-SCSI_1_server10"



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0 media out of 1 successfully scanned.

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Help me, thanks.

[MajidNX]

Go to www.hp.com/support/lttdowload

Install Library and tape tools and try to run test to see if changer is in good position

[MajidNX]

sorry for the typo
its www.hp.com/support/lttdownload