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Error Messages

Donna Burkett_1
Occasional Contributor

Error Messages

Is there any place to find what the error messages mean for a Surestore Tape 5000E? I cannot find any information in any of the documentation that I have (which is sketchy at best). Thank you.
5 REPLIES
Massimo Bianchi
Honored Contributor

Re: Error Messages

Hi,
i think you are talking about the MSL5000 series.

Try here:

http://h18006.www1.hp.com/products/storageworks/msl5052sl/documentation.html

Massimo
Donna Burkett_1
Occasional Contributor

Re: Error Messages

Thank you for the reply, but unfortunately, this information you directed me to is for a machine we do not own. Our machine is very old, and it is a Surestore Tape 5000
Vincent Farrugia
Honored Contributor

Re: Error Messages

Hello,

That is an external DDS drive. What error messages is it giving you?
Tape Drives RULE!!!
Donna Burkett_1
Occasional Contributor

Re: Error Messages

The most often error I get is #103, but sometimes 104. We "lost" the Colorado manual when the firm imploded upon itself four years ago, and I have not reference to refer to.
Dave Dewar
Trusted Contributor

Re: Error Messages

Hi Donna,

Error codes 103 and 104 sound like failure codes from backup software rather than raw codes from the tape drive itself and so their meaning will be dependant on the backup software you are using.

The error codes from the tape drive are two digits hex values.

This error code will be reported in byte 17 of the SCSI request sense data.

Below is a link to the support info on your product.

http://www.hp.com/cgi-bin/cposupport/docindex.pl?sni=hpsurestor11139&pid=7&t=solve&p=D

I didn't have time to see if there was any error code info listed.

Cheers,

Dave Dewar.