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Error deploying disk agent: related product unexpectedly absent from the system

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Smeyers Arne
Occasional Advisor

Error deploying disk agent: related product unexpectedly absent from the system

Hi,

When I try to deploy the disk agent to some systems I get the following message: related product unexpectedly absent from the system. The installation progress goes to 100% and the description says "Installation aborted". When I check the system, the software is actually installed, but the client is not add to the Data Protector Cell. It even doesn't work on systems who have their firewall disabled and have no antivirus...

If somebody could help, I would appreciate it...

Friendly greetings,

Arne
3 REPLIES
Gilles Cadrin
Trusted Contributor
Solution

Re: Error deploying disk agent: related product unexpectedly absent from the system

Arme

You have installed DPWIN_00251 on your installation server .. Which is known to cause this issue.

The Patch Warning .. Patch 251 SHOULD NOT be installed on an Installation server, But Only to Local Clients

Please apply DPWIN_00249 On your IS to revert to the previous Patches on the IS itself

Best Regards

Gilles
Smeyers Arne
Occasional Advisor

Re: Error deploying disk agent: related product unexpectedly absent from the system

Thank you very much! This solved the problem.

Friendly greetings,

Arne
Smeyers Arne
Occasional Advisor

Re: Error deploying disk agent: related product unexpectedly absent from the system

Thank you very much! This solved the problem.

Friendly greetings,

Arne