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External Surestore 215 Jam

 
CA1103933
Occasional Contributor

External Surestore 215 Jam

I put a tape in, heard a fun grinding noise, and now I can't get the tape out. OS: Windows 2000 Server. I've tried pressing the eject button, ejecting from Removable storage inside Computer Mangement, and powering the drive down and back up. The Tape and Tools errors when connecting to the drive. The drive is more than 2 years old, and not under warranty.

Looking for all the help I can get. Thanks in advance.