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тАО10-17-2007 02:46 AM
тАО10-17-2007 02:46 AM
Firmware update
I use HP StorageWorks to update Ultrium 960 firmware from G54D to G64D. Firstly I got LTT_Ultrium_3-SCSI_G64D_STANDALONE.frm from HP support site. Firmware update result is "Firmware update failed (wrong revision report: G54D instead of G64D". Is original HP file wrong?
3 REPLIES 3
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тАО10-17-2007 04:30 PM
тАО10-17-2007 04:30 PM
Re: Firmware update
Hi,
The firmware is correct but it is not suited for your drive personality. Could you attach a support ticket of the drive? Based on it, we could point you to the right firmware file.
Rgds,
Satya (LTT Team)
The firmware is correct but it is not suited for your drive personality. Could you attach a support ticket of the drive? Based on it, we could point you to the right firmware file.
Rgds,
Satya (LTT Team)
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тАО10-18-2007 01:07 AM
тАО10-18-2007 01:07 AM
Re: Firmware update
Find attached ticket in zip. Thanks.
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тАО10-18-2007 10:05 PM
тАО10-18-2007 10:05 PM
Re: Firmware update
Hi,
The firmware file that was used seems to be the right one and the reason for LTT├в s failure is unknown. We would need to check the EventLog.ltt (in LTT├в s log directory) for identifying the root cause.
Could you use LTT├в s ├в Get File from Web├в ┬ж├в feature to download the right firmware file (File ├в Get File from Web in LTT├в s GUI) and check if you are able use that file?
Attach the EventLog.ltt, if it fails.
Regards,
Satya
The firmware file that was used seems to be the right one and the reason for LTT├в s failure is unknown. We would need to check the EventLog.ltt (in LTT├в s log directory) for identifying the root cause.
Could you use LTT├в s ├в Get File from Web├в ┬ж├в feature to download the right firmware file (File ├в Get File from Web in LTT├в s GUI) and check if you are able use that file?
Attach the EventLog.ltt, if it fails.
Regards,
Satya
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