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HP 1/8 Ultrium 920 G2 Tape Autoloader (AH165A)

Gabriel Madoz
Frequent Advisor

HP 1/8 Ultrium 920 G2 Tape Autoloader (AH165A)

We have a problem to initialize LTO 3 drives, with LTO 2 drives we have any problem. Always when we put LTO3 the system asks to clean

 

Debug.log (Dataprotector log)

Errores LTO3.doc (it has a log with problems)

LTO 3 Drive Assessment test.pdf (as result of HP StorageWorks Library and Tape Tools)

 

Hp recommended to upgrade firmware and we have just already done it, now we are on D24W but the problem is not solved

 

I attach a set of logs

 

Any help would be greatly appreciated.

 

Gabriel

Gabriel Madoz
9 REPLIES
Gabriel Madoz
Frequent Advisor

Re: HP 1/8 Ultrium 920 G2 Tape Autoloader (AH165A)

Pleaseeeeeeeee!!! any reply would be gratefully appreciated

Gabriel Madoz
Torsten.
Acclaimed Contributor

Re: HP 1/8 Ultrium 920 G2 Tape Autoloader (AH165A)

Your log says "write errors". Do the assessment test again with another tape, then pull a support ticket and attach the file.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Gabriel Madoz
Frequent Advisor

Re: HP 1/8 Ultrium 920 G2 Tape Autoloader (AH165A)

How can I open a support ticket since the autoloader is not on warranty?

Regards

Gabriel Madoz
Torsten.
Acclaimed Contributor

Re: HP 1/8 Ultrium 920 G2 Tape Autoloader (AH165A)

You can pull a support ticket (data collection) from LTT or the library menu.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Gabriel Madoz
Frequent Advisor

Re: HP 1/8 Ultrium 920 G2 Tape Autoloader (AH165A)

Ok, but on logs I uploaded there was a LLT log

Gabriel Madoz
Gabriel Madoz
Frequent Advisor

Re: HP 1/8 Ultrium 920 G2 Tape Autoloader (AH165A)

LLT log on LTO 3 Drive Assessment test.pdf
Gabriel Madoz
Torsten.
Acclaimed Contributor

Re: HP 1/8 Ultrium 920 G2 Tape Autoloader (AH165A)

Nothing attached. Please attach the original *.ltt  or *.ltd or *.lzt file!


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Gabriel Madoz
Frequent Advisor

Re: HP 1/8 Ultrium 920 G2 Tape Autoloader (AH165A)

I upload .lzt file. We have now firmwareD24W/MSL version and we need to downgrade to D22W/MSL since the problem get worse. What is the procedure to do this?

.
Gabriel Madoz
Gabriel Madoz
Frequent Advisor

Re: HP 1/8 Ultrium 920 G2 Tape Autoloader (AH165A)

I'm not being able to submit .lzt file, is there any other procedure to upload it? thanks
Gabriel Madoz