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HP E1200-320 firmware update failed

HSchmid
Occasional Advisor

HP E1200-320 firmware update failed

Hello,
we have a lot of trouble with our MSL6030. The MSL always lost their drives during a backup job. We called HP support center but these couldn´t help us. Today I figured out that the SCSI to FC bridge controller has an old firmware. Now, I tryed to update to a new firmware wit HP L&TT software. During the update it happend, new firmware couldn´t be written because the device did not become ready after 600 seconds.
I have called again the HP support center but they didn´t called back right now. We have a carepack for this device but maybe someone here have a good idea how I could get this controller back to work?

Best regards.

HSchmid
6 REPLIES
Patrick Terlisten
Honored Contributor

Re: HP E1200-320 firmware update failed

Hello,

have you tried to update the firmware by using the serial cable?

Regards,
Patrick
Best regards,
Patrick
HSchmid
Occasional Advisor

Re: HP E1200-320 firmware update failed

Hello Patrick,
I have no possibilities to connect a serial cable because the tape library is over 400km away. I am hopeful HP will call me soon or I will get no backup tonight.

Best regards
Patrick Terlisten
Honored Contributor

Re: HP E1200-320 firmware update failed

Hello,

can you take a look into the eventlog of the NSR? Can you access it by IP?

Regards,
Patrick
Best regards,
Patrick
Torsten.
Acclaimed Contributor

Re: HP E1200-320 firmware update failed

I always do the firmware update directly via FTP.

You need the *.dlx file, e.g.

5.9.63_HP_fw_Winston_ppc_x.dlx


Just connect via FTP and "put" the file.

Hope this helps!
Regards
Torsten.

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HSchmid
Occasional Advisor

Re: HP E1200-320 firmware update failed

Hi,
a HP technical replaced the E1200 today. Now all is working fine.
HSchmid
Occasional Advisor

Re: HP E1200-320 firmware update failed

Closed :)