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HP India escalation matrix

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Sandip Barot
Occasional Contributor

HP India escalation matrix

Has anybody having Escalation matrix for HP carepack services in India?
4 REPLIES
Mohanasundaram_1
Honored Contributor
Solution

Re: HP India escalation matrix

Hi Sandip,

I can guide you to proper people if you let me know what product are you trying to log a call for.

Do you want to escalate about something away from the standard procedure?

With regards,
Mohan.
Attitude, Not aptitude, determines your altitude
Sandip Barot
Occasional Contributor

Re: HP India escalation matrix

Thanks for reply,

Actually we have short shipment of some part for HP MSL 6030 Library. Now we are continuously following up with vendor and local HP sales and support team since last 2 months, but there is no result.So, I want to escalate the same to higher level.Moreover I can not find anywhere escalation for the problem anywhere on website. So, i will be grateful to you if u can provide me the same.
Mohanasundaram_1
Honored Contributor

Re: HP India escalation matrix

Hi Sandeep,

My email ID is mohansundaram@hotmail.com. Send me an Email with the details of your location within India and the people you interacted with so far.

What I have is contact details, not a formal escalation matrix. It would not be appropriate to post those information on the forum.

With regards,
Mohan.
Attitude, Not aptitude, determines your altitude
Mohanasundaram_1
Honored Contributor

Re: HP India escalation matrix

Sandeep, I did not receive any mail from you. Let me know what is your email ID at least.
Attitude, Not aptitude, determines your altitude