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HP LTO Ultrium 3 & 4 Tape devices failures

 
Mikael R├╢nnb├дck
Super Advisor

HP LTO Ultrium 3 & 4 Tape devices failures

Hi

I have a problem with a few HP LTO Ultrium 3 & 4 tape devices, they have the latest version of the drivers installed and the HP Storageworks Library & Tape Tool finds the devices, but I am unable to get Windows to recognize them properly.

All I get is that Windows (2003 x86) finds the tape devices, but then gives the generic error message "Windows cannot load the device driver for this hardware..."

Any ideas what to look for ?
2 REPLIES 2
V├нctor Cesp├│n
Honored Contributor

Re: HP LTO Ultrium 3 & 4 Tape devices failures

Drivers for HP tape drives and libraries here:

http://h18006.www1.hp.com/products/storageworks/tape/smartcomp/hpstorageworkstapedrivers2.zip

Be aware that depending on the backup software you're going to use, the devices on the Windows device manager have to be disabled in some cases.
Mikael R├╢nnb├дck
Super Advisor

Re: HP LTO Ultrium 3 & 4 Tape devices failures

Thanks for the link although the drivers were already installed and reinstalling them didn't help unfortunately.

However I found this support doc that solved the problem:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3454484&prodTypeId=12169&objectID=c01599930