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тАО02-25-2002 06:56 PM
тАО02-25-2002 06:56 PM
HP SureStore 4/40 - SCSI bus reset
First:
SCSI bus reset occurred when software try moving tape in library.
Second:
This error occurred while Networker write on disk.
Feb 16 03:37:57 e4000 unix: WARNING: /sbus@2,0/QLGC,isp@2,10000/st@2,0 (st44):
Feb 16 03:37:57 e4000 Error for Command: read Error Level: Fatal
Feb 16 03:37:57 e4000 unix: Requested Block: 0 Error Block: 0
Feb 16 03:37:57 e4000 unix: Vendor: HP Serial Number:
Feb 16 03:37:57 e4000 unix: Sense Key: Media Error
Feb 16 03:37:57 e4000 unix: ASC: 0x14 (recorded entity not found), ASCQ: 0x0, FRU: 0x0
Can you help on solve this problems?
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тАО02-26-2002 08:54 AM
тАО02-26-2002 08:54 AM
Re: HP SureStore 4/40 - SCSI bus reset
I think you have four drives, otherwise it would be a 2/40.
Did you daisychain the transport robot and the drives on one scsi interface ?
If ye, change the setup.
one drive --> one interface
the robot can be hokked to one drive, but nothing else.
Check the setup of your robot in your backup software as well.
Rgds
Alexander M. Ermes
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тАО02-27-2002 12:47 AM
тАО02-27-2002 12:47 AM
Re: HP SureStore 4/40 - SCSI bus reset
Check out this link for correct SCSI connection to a 4/40:
http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=hpsurestor19252&LC=information_storage&Tfile=lpg75041
If you have fibre channel connection, check out this link:
http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=hpsurestor19252&LC=information_storage&Tfile=lpg75042
HTH,
Vince
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тАО02-27-2002 02:36 AM
тАО02-27-2002 02:36 AM
Re: HP SureStore 4/40 - SCSI bus reset
Our drives attached as showed on Figure 4 in our link (two drives and robot on one SCSI controller). I try connect only one drive and robot, but with same result :(
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тАО02-27-2002 02:47 AM
тАО02-27-2002 02:47 AM
Re: HP SureStore 4/40 - SCSI bus reset
What firmware version do you have on the controller? You require a firmware version of 1.20 or later to support Ultirum drives.
HTH,
Vince
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тАО02-27-2002 02:51 AM
тАО02-27-2002 02:51 AM
Re: HP SureStore 4/40 - SCSI bus reset
Library Firmware Rev: 1330
Drives Firmware Revision: E12V
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тАО02-27-2002 03:12 AM
тАО02-27-2002 03:12 AM
Re: HP SureStore 4/40 - SCSI bus reset
Regarding second problem... did you try to replace the tape cartidge with a new one and see what happens? It seems like a faulty tape cartidge.
Vince
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тАО02-27-2002 03:13 AM
тАО02-27-2002 03:13 AM
Re: HP SureStore 4/40 - SCSI bus reset
no, only two drives. Ok, 2/40.
We connect two drives and robot on one SCSI controller. HP allow this as described in
http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=hpsurestor19252&LC=information_storage&Tfile=lpg75041
Figure 4.
I test configuration with one drive and robot on SCSI controller, but with same result.
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тАО02-27-2002 03:23 AM
тАО02-27-2002 03:23 AM
Re: HP SureStore 4/40 - SCSI bus reset
Ah, now I know your config. You are daisy-chaining drives.
I doubt that will work for Ultrium drives though. Ultrium drives require a dedicated SCSI bus.
Try to connect 1 drive using the Figure 1 method, not the Figure 4 method.
HTH,
Vince
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тАО02-27-2002 03:27 AM
тАО02-27-2002 03:27 AM
Re: HP SureStore 4/40 - SCSI bus reset
Yes, i try more tapes. As i can see, ca. 50 % tapes work with this error, some work fine(i already doubt aout this), some work with media errors on tape.
I think this is not normal.
Can you say about your tapes quality?