HP SureStore E DLT Tape Library 4/40 Has Hard Error>

[Md. Khairul Alam Prodha_2]

Hi,
We have DLT Tape Library 4/40 with 4 drives.
We are getting following hard error:

1. Transport moved above highest detected level, Requested to move above the maximum vertical height (77, 57)

2. Failed to perform an inventory check , Requested to move above the maximum vertical height (76, 57)

What we need to do?

Regards
Khairul

[David Ruska]

Has anything change recently?

Is the top cover still on the library?

What version of firmware are you on? The most recent for the library is 1.62.

If you install HP LTT (www.hp.com/support/tapetools), select the library, select the support tool, save a support ticket to a file, and then post the .ltt file here, we can review all of the library error logs.

[Md. Khairul Alam Prodha_2]

Hi,
We have not change anything.

Firmware Revisions:
Overall Library Firmware Revision: 1.33.0
Library Controller: C150
Library Transport: P.21
Remote Management Card: 3.16
Fibre Channel Card Level 1: F.08
Fibre Channel Card Level 2: F.08
Drive 1: 59
Drive 2: 59
Drive 3: 59
Drive 4: 59

Thanks
Khairul

[Marino Meloni_1]

I would suggest to run first a recalibration test

[David Ruska]

> would suggest to run first a recalibration test

I believe they already tried that (from a parallel post):

> What we can do now? We try to calibrate but result is same.

[Curtis Ballard]

It could be that there is a problem with the second level. Is the LED on the slave controller card on and green? The library calculates the proper height based off of how many levels are detected.

[David Ruska]

I'd suggest updating to 1.62 library firmware (1.33 is quite old). If the problem reproduced after that, then collect a support ticket with LTT and post it (or we can give you an email address).

Also, check the slave controller board (on the level of the 4/40 without the library controller) as Curtis indicated.

The drive code is out of date (V86 is current), but it would not cause library inventory problems.