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HP Surestore DAT24E

CA781537
Occasional Visitor

HP Surestore DAT24E

Recently the surestore has started not to recognize media's, not one specific. This is happening on a Novell 4.1 as well as a Windows 2000 server. Two separate locations. If you power off the tape drive and back on again the tape is recognized. One system is using backup exec while the other uses Arcserve. Any suggestions.

Steve Deruchie
1 REPLY
CA538024
Honored Contributor

Re: HP Surestore DAT24E

Hi Steve,

Please post this question in the appropriate section of the Business Customer Discussion Groups. Here's a link to the home page for these forums:

http://forums.itrc.hp.com/cm/1,,2,00.html

If your product doesn't appear in these forums, try the ITRC forums:

http://forums.itrc.hp.com/cm/

If all else fails, here's a web site to help you find support for your product:

http://h20000.www2.hp.com/bizsupport/TechSupport/CallHP.jsp

Thanks for your post. Take care,

Kathy
Forum Administrator