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HP Surestore E Library Firware upgrade failed

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tamil sevan
Occasional Contributor

HP Surestore E Library Firware upgrade failed

Hi,

I was doing Firmware upgrade for HP Surestore E Ultrium Tape library by HP-LTT tools.
During the upgrade the LTT reported some mismatch firmware & prompted to continue "yes/no". So i've selected NO.

But the library hang & after rebooted there is
no display at Library LCD panel. The host is unable to detect the library & also ioscan show NO_HW for all those drives/fcp controller connect to the system.

Can anyone advice me on how to reload the firmware to library ?

Rgrds,
Tamil
8 REPLIES
Marino Meloni_1
Honored Contributor

Re: HP Surestore E Library Firware upgrade failed

If you have the remote controller card, you can do it via the web interface with FTP

marino
Kurt Beyers.
Honored Contributor

Re: HP Surestore E Library Firware upgrade failed

Tamil,

Or use the serial port at the backend of the library to connect through a hyperterminal.

Kurt
Torsten.
Acclaimed Contributor
Solution

Re: HP Surestore E Library Firware upgrade failed

Hi Tamil,

try to "ping" your library. If this works, connect with ftp. Logon with user "download" and use the admin password. Select binary transfer mode (type "bin") and copy the firmware to the "chunker" directory.

ftp> put filename.frm /firmware/chunker

HTH!

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Curtis Ballard
Honored Contributor

Re: HP Surestore E Library Firware upgrade failed

Which specific tape library are you using? "Surestore E" can be applied to several different libraries with different firmware and recovery procedures.

Where did you get the "firmware mismatch" warning? Drive or library firmware?
Torsten.
Acclaimed Contributor

Re: HP Surestore E Library Firware upgrade failed

"Surestore E" sounds definitely like "galactica" in any flavour - Tamil, can you confirm that? (2/20, 4/40 or anything like that)
How about the light? Yellow or green? What version before the update - do you remember that? Please keep us posted!

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
tamil sevan
Occasional Contributor

Re: HP Surestore E Library Firware upgrade failed

Hi ,

I'm using Surestore e 4/40 tape library.

I've loaded the firmware by using RMC interface. The firmware were loaded from ITRC patch/firmware download centre.

After downloding, the library able to function with some warning firmware warning
such :-
RMC(remote management card)
--------------------------------
Mismatched revision : 3.32
good revision : 3.36

Fiber controller
--------------------------------
Mismatched revision : F30
good revision : F33

Picker
--------------------------------
Mismatched revision : P29
good revision : P31

I couldn't find the specific Firmware from any site's.

Pls advice.

Many thanks,

Rgrds,
Tamil

Torsten.
Acclaimed Contributor

Re: HP Surestore E Library Firware upgrade failed

Hi Tamil,

use the firmware from here:

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?locale=en_US&pnameOID=19252&taskId=135&prodTypeId=12169&prodSeriesId=34105〈=en&cc=us&swEnvOID=54

HTH!

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Torsten.
Acclaimed Contributor

Re: HP Surestore E Library Firware upgrade failed

you may also try to download a ltt firmware bundle

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locale=en_US〈=English+%28US%29&pnameOID=19252&prodSeriesId=34105&prodTypeId=12169&basePartNum=co582&locBasepartNum=co-3035-13&os=Microsoft+Windows+XP&tech=Firmware++Bundle

there is version 1720 inside, this is the latest.

HTH

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!