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тАО02-04-2009 10:49 PM
тАО02-04-2009 10:49 PM
HP Ultrium 920 External SCSI backup failed using Data protector express 4.00
regard,
Bullzeyes23
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тАО02-05-2009 08:05 AM
тАО02-05-2009 08:05 AM
Re: HP Ultrium 920 External SCSI backup failed using Data protector express 4.00
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тАО02-05-2009 05:28 PM
тАО02-05-2009 05:28 PM
Re: HP Ultrium 920 External SCSI backup failed using Data protector express 4.00
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тАО02-05-2009 07:29 PM
тАО02-05-2009 07:29 PM
Re: HP Ultrium 920 External SCSI backup failed using Data protector express 4.00
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тАО02-06-2009 06:15 AM
тАО02-06-2009 06:15 AM
Re: HP Ultrium 920 External SCSI backup failed using Data protector express 4.00
You haven't specified which HP server exactly you are using but I can still say that you do have a supported configuration. Data Protector Express is supported with both Windows 2003 32-bit and the HP Ultrium 920 SCSI External. Please provide more details. What is the error message you are seeing in Data Protector Express? Can you attach the backup log?
Also, please check that the Windows Removable Storage service is turned off. It may be interfering with your backup. To do this do:
1) Start > Run...
2) Type "compmgmt.msc" and press
3) Expand... Services and Applications > Services
4) Find the "Removable Storage" service in the list on the right.
5) Right-click "Removable Storage" and Stop the service. You may also want to open up its properties and Disable it so that it will not turn back on when you restart your HP server.
6) Retry your Data Protector Express backup.
If it still does not work please provide the error details and the backup log.
Thanks,
Russell
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тАО02-09-2009 06:04 PM
тАО02-09-2009 06:04 PM
Re: HP Ultrium 920 External SCSI backup failed using Data protector express 4.00
Our server:
- HP Proliant DL360 G5
- HP Ultrium 3-SCSI (External LTO Ultrium 920 400/800 Gb
- HP LSI Adapter Ultra320 SCSI 2000 Series(W/1020/1030)
- Microsoft Windows 2003 server R2 32bit
- 6GB RAM
Plan to use Veritas backup exec any version thats will work. Currently using version 9.1 planning to purchased 12.5 if work though.
Testing with HP Data protector express 4.00 but failed once in a while with fresh installed server. Only backup full hard disk on C drive.
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тАО02-10-2009 09:50 PM
тАО02-10-2009 09:50 PM
Re: HP Ultrium 920 External SCSI backup failed using Data protector express 4.00
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тАО02-11-2009 01:21 AM
тАО02-11-2009 01:21 AM
Re: HP Ultrium 920 External SCSI backup failed using Data protector express 4.00
I assure you that the SCSI card IS supported. The HP Backup Compatibility web site (http://www.hp.com/go/connect) shows the support here:
http://www.hp.com/products1/storage/compatibility/tapebackup/ISS/Detail/16-0036-0106.html
Additionally, if you scroll down to the Supported OS section and click the link for Windows 2003 (x86) you will find all the backup applications and versions supported.
The problem you are describing is possibly happening because a service is repeatedly checking the SCSI bus for connected devices. When it does this during a tape backup it can interrupt the backup, causing it to fail. The Removable Storage service does this, which is why I recommended you turn it off. Additionally, the HP Insight Storage Agent service is also known to do this. If it is installed and you do not need it you can try turning it off to see if that helps.