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тАО07-10-2002 12:36 AM
тАО07-10-2002 12:36 AM
HP response - Colorados and XP
As you've gathered there are problems. The problems are driver related.
We, as in HP, are trying very, very hard to find a solution but as there multiple organisations involved then it is not proving easy. We realise that the only losers in this are you guys, our customers.
I know you are all frustrated and you think that HP doesn't care that it's customers are having problems, but this is NOT the case.
It's going to sound clich??, but you need to bear with us until we find that solution.
John Nash
Hewlett Packard
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тАО07-10-2002 01:09 AM
тАО07-10-2002 01:09 AM
Re: HP response - Colorados and XP
Just wanted to let you know, that there are a few people understnading your problems.
We have had HP-UX problems by tons, but with the escalation process we got at least 99 % solved. Some took a real while, but they have finally been fixed.
To the impatient people ( sometimes me as well ) :
I have seen these guys and ladies really work hard on visits at the different locations in Germany. So pls trust them.
Rgds
Alexander M. Ermes
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тАО07-13-2002 05:44 PM
тАО07-13-2002 05:44 PM
Re: HP response - Colorados and XP
Appreciate your canidness. Can you give us tape dependent folks any ideas. Weeks, month..?
Thanks for your hard work
Doug
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тАО07-15-2002 02:49 AM
тАО07-15-2002 02:49 AM
Re: HP response - Colorados and XP
I thought the solution was only a few weeks away months ago !
There are investigation results moving between the concerned parties but I have yet to be able to successfully pin a deadline date to a released solution.
cheers
John
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тАО07-16-2002 04:23 PM
тАО07-16-2002 04:23 PM
Re: HP response - Colorados and XP
Here is my question... why is it that HP cannot get an XP driver out for the HP Colorado 8GB internal tape drive, but Stompinc has produced a backup program that will operate the drive as a tape backup device via its tape backup program Backup MyPC ??
Seems like the driver technology has been "invented".
So what is really going on ??
-Ric
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тАО07-16-2002 11:31 PM
тАО07-16-2002 11:31 PM
Re: HP response - Colorados and XP
The driver technology may have been invented but not, crucially, by us.
The qic157 is the generic driver for these devices but the externals require the additional one.
cheers
John
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тАО07-17-2002 07:46 AM
тАО07-17-2002 07:46 AM
Re: HP response - Colorados and XP
I'm having problem with the internal Colorado 8GB. It has the driver qic157.sys ver 5.1.2600.0 (XPClient.010817-1148) but still no operation.
Using NovaBack I get "Tape Unit is not ready". Using the Backup Utility provided by XP (Microsoft & Veritas) I get "Required Media Missing".
Do I have a different issue, or is this the expected failure ?
Here is the interesting part- a buddy of mine upgraded XP over Win98 so his Colorado Backup II was already installed. It WORKS on XP !! He's doing backups and restores on the identical tape unit as me, where I fail.
I tried to install my Colorado Backup II ver 9.0 that I had previously downloaded but it said my OS (XP) was not a supported OS. Seems, if I had not done a clean install and had had it previously installed I may have been able to use it.
Any ideas on this ? Maybe the final CBII should be patched to NOT check the OS during installation.
Why is my friends CBII runing his internal Colorado 8GB on XP ?? (I don't know what ver he is using)
There's a solution lurking here...
-Ric
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тАО07-17-2002 11:42 AM
тАО07-17-2002 11:42 AM
Re: HP response - Colorados and XP
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тАО07-17-2002 10:37 PM
тАО07-17-2002 10:37 PM
Re: HP response - Colorados and XP
Your Novaback problem again looks like it's driver related. Media and timeout errors are just the symptoms.
I heard that the backup utility and the QIC157 driver (with the SCM driver) does the job as well. This is something that we can, and will, validate as the results that I had indicated that they didn't.
Keep those comments coming !
cheers
John
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тАО07-18-2002 06:55 AM
тАО07-18-2002 06:55 AM