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тАО01-23-2004 08:33 AM
тАО01-23-2004 08:33 AM
Shut down and reboot usually works to get the tape out.
I tried downloading L&TT for this but get error message - could not identify correct NT miniport driver to use for access to this device. (address 2/0.3.0)
Obviously it won't run any diagnositcs
Thanks for any help
Mitch Leupp
Solved! Go to Solution.
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тАО01-23-2004 10:00 AM
тАО01-23-2004 10:00 AM
Re: HP surestore 24i - stuck tape and L&tt problem
but I would suggest to uninstall L&TT, and reinstall it with ASPI selected.
then When you run the L&TT select ASPI option and see if that would help.
Let me know!
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тАО01-23-2004 10:11 AM
тАО01-23-2004 10:11 AM
Re: HP surestore 24i - stuck tape and L&tt problem
You're getting the error with LTT because you either did not shutdown your backup services, or you have Windows Removeable Storage Manager enabled. Some other application (or service) has the device opened.
The ASPI option is one way around it, as it uses a backdoor path to the devices (around the OS), but it usually requires a reboot for the install.
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тАО01-26-2004 01:26 AM
тАО01-26-2004 01:26 AM
Re: HP surestore 24i - stuck tape and L&tt problem
Mitch Leupp
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тАО01-26-2004 02:04 AM
тАО01-26-2004 02:04 AM
Solution(1) If you upgraded L&TT v3.4 over an older version (e.g. v2.7) uninstall both L&TT- reboot and install L&TT v3.4 (choose to add the ASPI support just in case)
(2) Ensure all your backup services are stopped (i.e. BUE, ARCserve...etc)
(3) Stop and disabled RSM (if your using a 3rd party software like BUE)
(4) Run L&TT (try the NT mini-port first)
(5) By flashing firmware your tape should get kicked out without the need of a reboot
(6) Run device analysis and read the results - may require a recalibration
hope this helps
Cheers
Bob
[ remember the points :-) ]
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тАО01-29-2004 04:14 AM
тАО01-29-2004 04:14 AM
Re: HP surestore 24i - stuck tape and L&tt problem
I get a warning that I have questions about. "You appear to be using very old tapes not designed for this drive." We are using the HP DDS3 tapes which I believe are the correct tapes. Any comment on this?
I also got a message about not cleaning the device enough. We have stepped up the cleaning schedule per recommendation on the website. Does the cleaning issue get generated by # of times cleaned or by actual state of the device?
By the way the cleaning tape did stick and by flashing the firmware it did eject.
Thanks for all the help!
Mitch
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тАО01-29-2004 04:38 AM
тАО01-29-2004 04:38 AM
Re: HP surestore 24i - stuck tape and L&tt problem
The drive keeps a log of tape insertions, based on the tape length. It's stored in the TapeTools compatability section of the support ticket. There are some conditions that cause the counters in the serial eeprom to get out of sync. If you post a support ticket (.ltt file), I can take a look.
> I also got a message about not cleaning the device enough. We have stepped up the cleaning schedule per recommendation on the website. Does the cleaning issue get generated by # of times cleaned or by actual state of the device?
The drive keep track of cleaning insertions. The device analysis rule compares the number of cleanings to the amount of tape pulling hours. I don't recall the actual ratio threshold, but I'll look into it.
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тАО01-29-2004 04:50 AM
тАО01-29-2004 04:50 AM
Re: HP surestore 24i - stuck tape and L&tt problem
That once a week cleaning should be ok, as long as you are not running more that 3 hrs backup in 24hrs. Other wise you will need to clean it more often
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тАО01-29-2004 05:08 AM
тАО01-29-2004 05:08 AM
Re: HP surestore 24i - stuck tape and L&tt problem
The device analysis algorithm is quite simple. If the tape pulling time divided by cleanings (to find the average time between cleanings) is > 20 hours, than you get the message.
If you've been undercleaning for some time, then it will take time for the average to catch up.
The DDS manual says to clean once every 5 full tape backups.