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02-12-2021 10:05 AM
02-12-2021 10:05 AM
HPE Ultrium-8 SCSI Firmware
Trying to downlaod updated firmware for my Ulitrum8-SCSI. Current firmware K4k1. When trying to download updated firmware using HPE Library and Tape Tools 4.3 and the token generated, I get "Firmware download failed. Please enter the valid token"
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02-12-2021 11:04 AM
02-12-2021 11:04 AM
Re: HPE Ultrium-8 SCSI Firmware
Do you have a contract linked to your passport profile?
Hope this helps!
Regards
Torsten.
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those who understand binary, and those who don't.
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02-12-2021 11:26 AM
02-12-2021 11:26 AM
Re: HPE Ultrium-8 SCSI Firmware
Hi.
I'm not sure. Probably not. I have a total of 1 HP product, bought less than 6M ago. Do I need a support contract to download latest firmware ?
When trying to download updated firmware using the chatbot I get unknown serial nr., but sitting here with the serial sticker and it's correct.
/mk
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02-15-2021 03:04 AM
02-15-2021 03:04 AM
Re: HPE Ultrium-8 SCSI Firmware
Hi,
try to Download with the Support Portal here:
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_c7de5e18966b485b85a671d7ab#tab-history
Then you can place it directly in the Download Directory in the LT&T Tool.
Cali
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02-15-2021 05:14 AM - edited 02-15-2021 05:53 AM
02-15-2021 05:14 AM - edited 02-15-2021 05:53 AM
Re: HPE Ultrium-8 SCSI Firmware
Been there..
"Support validation required
An active warranty or support agreement covering StoreEver must be linked to your HPE Support Center profile to access this firmware."
Suppose I have to register/link the product to my profile somehow.. Tried "Link warrenties" and input SN/PN, but get "This entitlement does not exist."
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02-16-2021 05:52 AM - edited 02-16-2021 06:01 AM
02-16-2021 05:52 AM - edited 02-16-2021 06:01 AM
Re: HPE Ultrium-8 SCSI Firmware
Where you able to find the firmware you needed? What model of device is this?
I am an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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03-15-2021 01:49 AM
03-15-2021 01:49 AM
Re: HPE Ultrium-8 SCSI Firmware
Hi
Product ID: Ultrium8-SCSI
Current Firmware K4K1 / Standalone
No luck getting new firmware, so any help appreciated.
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12-16-2022 04:48 AM
12-16-2022 04:48 AM
Re: HPE Ultrium-8 SCSI Firmware
Hello,
I am experiencing exactly the same problem.
Unable to register drive to my account (My Products), it says The serial number does not exist, even if I copy-paste it from Tape tools.
And of course, the token is invalid whent I tried to download FW via Tape Tools.
Can some HP employee help with this?
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12-18-2022 11:07 PM
12-18-2022 11:07 PM
Re: HPE Ultrium-8 SCSI Firmware
Hello @TomazJ,
Thank you for writing to us! Since you have posted in an old topic and there is no response yet, I would recommend you to create a new topic using the create "New Discussion" button, so the experts can check and assist you further.
Sunitha G
I'm an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]