StoreEver Tape Storage

HPE Ultrium-8 SCSI Firmware

 
Audioboy
Occasional Advisor

HPE Ultrium-8 SCSI Firmware

Trying to downlaod updated firmware for my Ulitrum8-SCSI.  Current firmware K4k1. When trying to download updated firmware using HPE Library and Tape Tools 4.3 and the token generated,  I get "Firmware download failed. Please enter the valid token"

 

 

6 REPLIES 6
Torsten.
Acclaimed Contributor

Re: HPE Ultrium-8 SCSI Firmware

Do you have a contract linked to your passport profile?


Hope this helps!
Regards
Torsten.

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Audioboy
Occasional Advisor

Re: HPE Ultrium-8 SCSI Firmware

Hi. 

I'm not sure. Probably not. I have a total of 1 HP product, bought less than 6M ago. Do I need a support contract to download latest firmware ?

 

When trying to download updated firmware using the chatbot I get unknown serial nr., but sitting here with the serial sticker and it's correct.

 

/mk

Cali
Honored Contributor

Re: HPE Ultrium-8 SCSI Firmware

Hi,

try to Download with the Support Portal here:

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_c7de5e18966b485b85a671d7ab#tab-history

Then you can place it directly in the Download Directory in the LT&T Tool.

Cali


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That was not planned in this way.
Audioboy
Occasional Advisor

Re: HPE Ultrium-8 SCSI Firmware

Been there.. 

"Support validation required
An active warranty or support agreement covering StoreEver must be linked to your HPE Support Center profile to access this firmware."

 

Suppose I have to register/link the product to my profile somehow.. Tried "Link warrenties" and input SN/PN, but get "This entitlement does not exist."

 

 

gustenar
HPE Pro

Re: HPE Ultrium-8 SCSI Firmware

Where you able to find the firmware you needed? What model of device is this?

I am an HPE employee
Accept or Kudo
Audioboy
Occasional Advisor

Re: HPE Ultrium-8 SCSI Firmware

Hi

Product ID: Ultrium8-SCSI

Current Firmware K4K1 / Standalone

No luck getting new firmware, so any help appreciated.