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Re: Help!!The driver detected a controller error on \device\tape0

 
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projhp
Occasional Advisor

Help!!The driver detected a controller error on \device\tape0

My Veritas backup failed two days in a row!!
The other error from event viewer:
The Device, \device\tape0 has a bad block.

My dlt1 is connected to my Compaq integrated smart array controller.
My Server: Proliant 370, windows 2000 server svc pack 4 fully patched.

Compaq Insight Manager reports:
Benchmark dlt1 Drive 5
Status - Unknown
Firmware Rev - 5032
Serial - 000048731
Hp Array Configuration Utility Reports:
location Port: 1, scsi id: 5
serial - none
prod identifier - none
verndor identifier - none
Status - FAILED

Veritas Log Reports:
1. Errors on a request to write data to
media.
2. Request could not be performed because
of an I/O device error.

I've tried two other tapes to no avail.

This is a production server!!
Someone please help at your earliest convenience.
Thanks





6 REPLIES 6
meloni
Honored Contributor
Solution

Re: Help!!The driver detected a controller error on \device\tape0

first, shutdown server and tape (not only reboot)
try again
then, install LTT http://h18006.www1.hp.com/products/storageworks/ltt/index.html?jumpid=reg_R1002_USEN
this is the diagnostic tool to troubleshoot the drive
---------------X-------------------X--------------------X----------------X--------------
If everything is under control, you are going too slow (Mario Andretti)
MWills
Valued Contributor

Re: Help!!The driver detected a controller error on \device\tape0

Hi cohuhp

could you please be more specific about the DLT1.

Is it SureStore or StorageWorks. Is it standalone, internal or external, or in library. Product number will do.

Was it working before or it is a new installation? remember that array controllers not always support tape drives.

I don´t think this is the problem, but just in case go ahead and check the block size from veritas.

Check the driver/firmware for the controller too.

... and absolutely I second Marino., get HP StorageWorks Library & Tape Tools to diagnosis and update firmwares

http://www.hp.com/support/tapetools
If the flop doesn't fit... go allin!!!
projhp
Occasional Advisor

Re: Help!!The driver detected a controller error on \device\tape0

Hello All
Thanks much for the responses.
I really think this tape drive finally
just gave out. I'm now looking at the Quantum
Dlt Vs160 80/160. (Any of you know of this unit and its reliability?)

My current drive is an Internal Surestore
Prod: c7484A. Its been running fine for the past 4.5 years.
Firmware: The disk array firmware was last updated around 08-2005. I updated the firmware for the tape drive this morning.
I also ran the L&TT diagnostic program and my hard drive leds started freaking out so I aborted it.
Now when I insert a tape, the drive is really making some weird noises and the tape cartridge also sounds really weird.

My tape drive now has disappeared in the Array??

Thanks Again and more to come.




projhp
Occasional Advisor

Re: Help!!The driver detected a controller error on \device\tape0

Hello there,
I just received my new quantum vs160 drive
with a separate controller. Will be installing either tonight or Sat. morning.

Just wanted to thank the both of you for your responses and suggestions.

How do I assign points for your answers?
Thanks again
MWills
Valued Contributor

Re: Help!!The driver detected a controller error on \device\tape0

Hope everything works fine with the new drive!

How Do I Assign Points?
Only the question author can assign points to a given response. If you submit a question or new topic and another member replies to it, you will see a dropdown menu of points next to the reply (you must be logged in to see the menu). Select the point value and then click the "submit points" button at the bottom of the thread.

Good luck
If the flop doesn't fit... go allin!!!
projhp
Occasional Advisor

Re: Help!!The driver detected a controller error on \device\tape0

Hello there,
Just getting around assigning points.
I've got my new tape dr and controller installed. So far so good. Unfortunately
I'm still using BackupExec 8.5. on this particular server.

Maybe it wont cost to much to repair
my old tape dr. Hate to see all my 40/80
tapes collect dust.

Thanks again