L&TT and Arcserve

[Dieter Bilz]

Arcserve causes a backing up problem and I tested the C1537a with L&TT - everything was reported ok. But now the drive is getting unavailable when I start either L&TT or Arcserve.
Solution?
Dieter

[meloni]

suggestions:
-reboot the server or better shut down and wait for one minute so that the Tape Drive get reset (it may be that some module of LTT hang and lock the tape)
-Check if drive is detected at boot time
-if Your OS is W2K or W2K3 be sure to stop RSM service.
-If you have previously installed some Backup SW, be sure to have removed all the components
marino

[Dieter Bilz]

Ok so far. What is the RSM-Service? Describe it please, in German I don't know the meaning.
Shutting down the server, even pulling out the drives, didn't help.
Next step I will do is de- and reinstall Arcserve.
Thanks.
Dieter

[meloni]

RSM should be somethink like WEchselmediendienst

[Dieter Bilz]

Hi again,

long time - but the DAT24i still don't work. Deinstalling L&TT, De-, Reinstalling Arcserve2000 (twice) - the tapes go "offline" when I put one in.

Recognized by SCSI-Bios is ok, service (RSM ?)
is not running.
Any help?

Dieter