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тАО04-27-2007 06:54 PM
тАО04-27-2007 06:54 PM
L&TT does not find the HP_Ultrium-2 tap
L&TT does not find my Ultrium 460 externel drive. The error: "Scan completed with errors", the tape is in the device manager without any problems. The scsi adapter is a LSI Ultra 320 with LSI driver and it works also.
What can be wrong?
Best regards Georg
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тАО04-28-2007 04:59 AM
тАО04-28-2007 04:59 AM
Re: L&TT does not find the HP_Ultrium-2 tap
Is the drive being detected at all when you reboot the server? It should show when it loads the controller card.
Also make sure you disable the Removable Storage Service if it's other than NT native backup software, if it's disabled, please enable, then start/stop it again, and if you want disable it again.
What version of LTT are you using by the way? Try the latest version, 4.2SR1a
The LTT is not listing the controller card as well, I only see a Nvidia RAID controller.
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тАО04-28-2007 05:10 AM
тАО04-28-2007 05:10 AM
Re: L&TT does not find the HP_Ultrium-2 tap
I have tested the L&TT without any backup software.
The drive is connected, i see it in the device manager.
Removable Storage Service is disabled.
Version is 4.2SR1a.
You are right, but the LSI Adapter works also. Because the ultrium is connected to the LSI Adapter.
Any idea what there is wrong?
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тАО04-28-2007 05:25 AM
тАО04-28-2007 05:25 AM
Re: L&TT does not find the HP_Ultrium-2 tap
What about when you reboot the server? Is it recognizing properly the drive when loading the LSI controller card? is the drive listed?
Well, just make sure, if you are to try NT backup, you must enable RSM, ONLY then.
You might as well delete the drive from the device manager and reinstall the drivers,
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=co-41793-1тМй=en&cc=us&mode=3&
by the way, what type of server are we talking about here? Is this a dual channel U320? Do you have any other device attached to the controller?
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тАО04-28-2007 05:44 AM
тАО04-28-2007 05:44 AM
Re: L&TT does not find the HP_Ultrium-2 tap
The drive and the scsi adapter are listed in the device manager.
What means RSM?
I have reinstalled the drivers.
The server is an normal PC, it is a single U320 adapter, no other devices connected to scsi.
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тАО04-28-2007 11:23 PM
тАО04-28-2007 11:23 PM
Re: L&TT does not find the HP_Ultrium-2 tap
Oh by the way, you do have the SCSI cable connected in the bottom port of the drive? or in the top one? Make sure it's in the bottom port, because that's the one that got active termination.
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тАО04-29-2007 04:54 PM
тАО04-29-2007 04:54 PM
Re: L&TT does not find the HP_Ultrium-2 tap
I dont unterstand why the L&TT can not find the tape.
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тАО04-29-2007 09:19 PM
тАО04-29-2007 09:19 PM
Re: L&TT does not find the HP_Ultrium-2 tap
A look at the EventLog you attached suggests a problem with L&TT... Looks like something with your configuration is confusing the device scan code. This is pretty rare and we'd like to get to the bottom of it.
We'll take a look at the information you've already sent us but hopefully you'll also be able to help if we need more information or, perhaps, have modified code to try...?
We'll get back to you.
Richard (L&TT team)