L&TT tool unable to detect the tape drive

[Abdul Quadir]

1.L&TT v4.8 tool running on Windows Storage server 2003 R2 unable to detect the LTO-4 Ultrium 1760 SAS External Tape Drive although it can be seen in device manager.

Hence unable to generate Support Ticket.

Tried disabling/enabling the drive,restarting the DPX services but issue persists.

There are no STORport drivers.SAS interface.

2.There is no Windows Storage server 2003 OS option on L&TT download page.

So is normal 2K3 server version is compatible with Storage Server 2K3.

Please suggests.

[ltt.team]

Hi Abdul,

Would it be possible to attach the EventLog.ltt (HP StorageWorks Library and Tape Tools\logs folder)?

You may need to install MS hot-fix KB945119 for LTT to detect the drive.

>>>
All non-sp2 systems running applications other than Tivoli require updated Storport.sys KB891793 (minimum) or KB916048 (recommended); systems running Tivoli require Storport.sys KB901371. All sp2 systems are required to run Storport.sys KB945119.
<<<

Regards,
Satya
L&TT Team

[Abdul Quadir]

Thanks alot Satya, after installation of hotfix, issue resolved now,customer is able to perform all the activity so far.

Thanks again for your help.