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тАО08-05-2007 09:30 PM
тАО08-05-2007 09:30 PM
LTO1 drive keeps ejecting tape
We have an LTO1 drive that was ejecting every tape immediately after insertion. We thought it was a hardware fault with the drive so the drive was replaced, however the new drive does the same. Different and brand new tapes have been tried as well as cleaning tapes and every time the drive keeps ejecting the tape. We don't think it's the software (BackupExec) that's causing it as it is ejecting it before even winding on the tape. Any idea what's happening here ?
Any suggestions greatly appreciated.
Thanks - Marc
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тАО08-05-2007 09:35 PM
тАО08-05-2007 09:35 PM
Re: LTO1 drive keeps ejecting tape
1) other SCSI cable and Terminator
2) Other SCSI controller
3) connect the tape to another server.
Some action to try to find a reason off the failure
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тАО08-05-2007 09:48 PM
тАО08-05-2007 09:48 PM
Re: LTO1 drive keeps ejecting tape
Anyone seen this before ?
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тАО08-06-2007 07:03 PM
тАО08-06-2007 07:03 PM
Re: LTO1 drive keeps ejecting tape
So the first suggestion is to be sure you are using LTO1 tapes in the LTO1 drive.
Then the second step is to collect a support ticket just after the cartridge has been automaticaly ejected, the support ticket should tell us the reason of the tape eject.
You can attach the support ticket here for analysis
marino
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тАО08-06-2007 08:00 PM
тАО08-06-2007 08:00 PM
Re: LTO1 drive keeps ejecting tape
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тАО08-06-2007 08:19 PM
тАО08-06-2007 08:19 PM
Re: LTO1 drive keeps ejecting tape
You will create it with L&TT
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тАО08-06-2007 08:27 PM
тАО08-06-2007 08:27 PM
Re: LTO1 drive keeps ejecting tape
If it's not clear from the ticket then please save it and attach to the thread (it's the .lzt file) and we'll take a look.
I know you can't see it yourself but if it's rejecting the tape because it doesn't like it then it will light the tape error LED. That will eliminate any system issues.
Richard
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тАО08-07-2007 10:58 PM
тАО08-07-2007 10:58 PM
Re: LTO1 drive keeps ejecting tape
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тАО08-07-2007 11:05 PM
тАО08-07-2007 11:05 PM