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Library has a hard error

JESUS_33
Occasional Contributor

Library has a hard error

My Library HP SureStore Type Library has the following error:

Failed to perform and inventory check. Comand sent to drive failed

Status Critical: Library has a hard error
Library Status
Library has hard error


Drive Status
1 Ok
Idle

2 Ok
No Media Present



3 Ok
No Media Present


4 Ok
No Media Present


I cannot open the drive 4 when I unlock the library



In the Hard Error Log, I have:

Entry Timestamp Description (Error Code, Error Code Qualifier) Command Attempted FRU List


--------------------------------------------------------------------------------

1 02/16/09 14:30 Failed to perform an inventory check , Command sent to drive failed (76, 106) Initialize Element 27 1 3
2 02/16/09 13:47 Failed to perform an inventory check , Command sent to drive failed (76, 106) Initialize Element 27 1 3
3 02/16/09 13:43 Failed to perform an inventory check , Command sent to drive failed (76, 106) Initialize Element 27 1 3
4 02/16/09 12:43 Failed to perform an inventory check , Command sent to drive failed (76, 106) Initialize Element 27 1 3
5 02/16/09 12:30 Failed to perform an inventory check , Command sent to drive failed (76, 106) Initialize Element 27 1 3
6 02/16/09 12:13 Failed to perform an inventory check , Command sent to drive failed (76, 106) Initialize Element 27 1 3
7 02/16/09 11:31 Failed to perform an inventory check , Command sent to drive failed (76, 106) Initialize Element 27 1 3
8 02/11/09 09:44 Failed to perform an inventory check , Command sent to drive failed (76, 106) Initialize Element 27 1 3
9 02/03/09 04:18 Failed to unload tape from drive , Drive communication error (63, 105) Move from Drive 1 to Slot 1 2 27 1
10 04/16/08 20:50 Failed to unload tape from drive , Drive command is in progress (63, 107) Move from Drive 3 to Slot 16 2 27 1



I have rebooted the library, I Cheked Inventory and I recalibrated the library

Jesus Pedraza
1 REPLY
Curtis Ballard
Honored Contributor

Re: Library has a hard error

That error almost always means that the drive has failed it's power on self test and is no longer communicating with the library but it is also possible with DLT drives that they may have a dropped leader and in some conditions they won't communicate with the library controller anymore when that happens.

You don't say what kind of library or drive. I'm guessing a SureStore 6/20 from the error messages but can't guess what drive type.

You could try the libraries "Force Unload" front panel test to get the tape out of the drive and see if it can run after that. If it is a DLT drive and Force Unload works then you should pull and repair the drive.