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MSL 2024 Library Windows 2012 R2 Backup Exec Timeout

Tim Sledz
Occasional Contributor

MSL 2024 Library Windows 2012 R2 Backup Exec Timeout

I am getting timeout errors when I try to load a tape using Backup Exec.  It's been running on a Windows 2k server and BE 12 for years.  Works great.  I have a a new server running Windows 2012 R2 and it takes the drive offline.

 

I'm running tracer from Symantec to log the commands.  On the 2012 server, after 37 seconds I get a 

ASPI  = SCSI_COMPLETED_WITH_ERROR

HBA  = SELECTION_TIMEOUT

 

On the old server, after 46 seconds  I get 

SCSISTAT_GOOD

STATUS_SUCCESS

 

I've powered down everything 5 times.  I've tried HP drivers and also the stock Microsoft drivers.  After 2 days of searching HP and Symantec I need some help.

 

Thanks!

 

2 REPLIES
RbBsmn
Regular Advisor

Re: MSL 2024 Library Windows 2012 R2 Backup Exec Timeout

Can you upload a support ticket for the drives and library?
Did my post help? Thank me with kudo's! :)
Torsten.
Acclaimed Contributor

Re: MSL 2024 Library Windows 2012 R2 Backup Exec Timeout

What interface does the library have? How did you connect the new server? Can the server "see" the library?


Hope this helps!
Regards
Torsten.

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