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MSL 2024 and 2 LTO8 drives: drive broken: needs repair Code: F3 01 D

 
DoJu
Advisor

MSL 2024 and 2 LTO8 drives: drive broken: needs repair Code: F3 01 D

Hi Everyone,

We have had nothing but problems ever since adding a second LTO8 drive to our MSL tape library.

We noted this behaviour on a previous MSL 2024 tape library.

We are using ARCSERVE r17.5 SP1 and the latest firmware and Manual, Random.

Typical ARCSERVE errors: unrecoverable data errors, unreadable tapes.

If anyone has suggestions on how-to resolve (apart from HPE service), please advise.

Thank you!

Serial Number  
Product ID MSL G3 Series
Currently Installed Library Firmware 7.20 / 3.20e
Bootcode Firmware Revision 0.82
Barcode Reader SE625
Library Mode Manual, Random
WWide Node Name   Library Controller Version LCM 1.1

2 x LTO8 drives firmware M571

HE: drive broken: needs repair
Code: F3 01
Drive 1 Status
Exception F3 50 -  Error Drive 2 Status
Ready Slots (Free/Total) 13/24
Mailslot Disabled
Library Time 07/17/20 00:01
CVTL: Not configured

 

1 REPLY 1
Lijo_AJ
HPE Pro

Re: MSL 2024 and 2 LTO8 drives: drive broken: needs repair Code: F3 01 D

Hi DoJu, The error code: F3 points to a hardware issue in the drive. Code: F3 01 F3: Drive hardware 01 is the subcode. The recommended action for this error is to do a complete power cycle and check the result after that: 1) Shutdown the library. 2) Disconnect the power cable and reconnect it after 1-2 mins. 3) Power up the library and check the result. If the issue persist even after the power cycle, this might be an actual hardware problem with the drive. However, as I see that you have another working drive (drive 2) on the same library, I would recommend the following to isolate the fault: 1) Swap the drive 1 to drive 2 location and drive 2 to Drive 1 location. Check if the issue follows the drive to new location. If yes, then the drive will have to be replaced. Regards, Lijo Abraham Joy I work for HPE