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MSL 4048 and LTO7 issues

DoJu
Contributor

MSL 4048 and LTO7 issues

Hi Everyone,

We have an MSL 4048 with 4 LTO7 Ultrium drives. The library has 4 partitions, one for each drive. SAS card is a HP P841 with four female cable inputs.

We are using ARCSERVE r17 with patch P00000379 to supports libraries with LTO-7 drives (HP Ultrium 7-SCSI)

Firmware MSL 4048 8.9, LTO7 firmware 342

ARCSERVE reports 4 HP MSL G3 Series:

Ultrium 7-SCSI drive 1 says <updating...> for each slot 

Ultrium 7-SCSI drive 2 slots inventoried but Slot 11 says <updating...>

Ultrium 7-SCSI drive 3 says unreadable media

Ultrium 7-SCSI drive 4 slots inventoried

ARCSERVE Reports:

[ERRORS & WARNINGS]4/08/2016
5:30:43 PM W8004 Media manually inserted in drive [1], in Library [Device:4][HP MSL G3 Series ]
4/08/2016 5:31:04 PM W6500 Client connect to tape failed (Tape Name = XXX, Random ID = 8170, Seq = 1)
4/08/2016 5:31:04 PM E3703 Unable to open media. (MEDIA=XX 1, EC=ERROR: THE TAPE NOT FOUND)4/08/2016
5:31:34 PM E3834 Unable to find any suitable media that can be used in this job.

E8030 Failed to insert tape from Slot[0] to Drive[3][SN:9C161011CE] in Library[7][SN:MXA613Z0B3_LL1].4/08/2016 6:07:12 PM
W6500 Client connect to tape failed (Tape Name = XXX INC, Random ID = 1308, Seq = 1)4/08/2016 6:07:12 PM
E3703 Unable to open media. (MEDIA=XXX INC, EC=ERROR: THE TAPE NOT FOUND)4/08/2016 6:07:42 PM
E3834 Unable to find any suitable media that can be used in this job.

Any ideas why ARCSERVE is reporting this issue most appreciated!

We have the following config based on HP BURA:
http://www8.hp.com/us/en/products/data-storage/BURA-compatibility.html

Data Agile BURA Compatibility Matrix BackUp Recovery & Archive
http://h20566.www2.hpe.com/hpsc/doc/public/display?sp4ts.oid=412183&docId=emr_na-c04616269&docLocale=en_US

Driver HPE LTO Tape Driver 1.0.9.1

 ARCSERVE r17 Server 2012 R2 https://arcserve.zendesk.com/hc/en-us/articles/204796386

 SW and HW Certifications

https://arcserve.zendesk.com/hc/en-us/sections/200441039-arcserve-Backup-Certified-Devices

 HP SAS Host Bus Adapters

Model   Firmware/Bios Version  Driver Name/Version

P841/P441/P440ar/H241/H240/H240ar   As recommended by HBA vendors           As recommended by HBA vendors

HPE Tape Libraries

Model   Media Type        Firmware             Maximum # Drives           Maximum # Slots

MSL4048              *             *             4              48

Drives Certified for HPE MSL4048

Model   Media Type        Drive Firmware Drive Capacity   Library Firmware connectivty    

HPE Ultrium 15000 1       Gen 7 LTO            FA17      6.0-15.0 TB         4.80        Fibre

HPE Ultrium 15000 1       Gen 7 LTO            FA17      6.0-15.0 TB         4.80        SAS

2 REPLIES
Curtis_Ballard
Valued Contributor

Re: MSL 4048 and LTO7 issues

It would be really helpful if you could use the library web management interface and under the "maintenance" section use the "Download Support Ticket" feature in the right hand menu to grab a set of library logs then post those here.

iamjawad
Advisor

Re: MSL 4048 and LTO7 issues

Hi,

 

Try rebooting the library and check if inventory is completing to 100%

Once this is done, try getting the L&TT logs.

 

 

Regards,

Jawad Ahmed