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MSL 6030 Library Drive0 Faliure

rameshd
Advisor

MSL 6030 Library Drive0 Faliure

Hi Guys!

One of our customer using MSL 6030 2 ult 960 Dr FC Library with two drives and software is Data Protector 6.0

When i was trying to fomat the tapes in drive 0 The following error was recived.\

-------------OUTPUT WHEN USED IN DRIVE 0-------------------------------------------------------


[Normal] From: MMA@wpl-it-dp-01 "HP:Ultrium 3-SCSI_1_wpl-it-dp-01" Time: 8/14/2008 12:05:55 PM
STARTING Media Agent "HP:Ultrium 3-SCSI_1_wpl-it-dp-01"

[Normal] From: MMA@wpl-it-dp-01 "HP:Ultrium 3-SCSI_1_wpl-it-dp-01" Time: 8/14/2008 12:05:57 PM
By: UMA@wpl-it-dp-01@Changer0:0:0:0
Loading medium from slot 9 to device Tape0:0:0:1C

[Normal] From: MSM@wpl-it-dp-01 "HP:Ultrium 3-SCSI_1_wpl-it-dp-01" Time: 8/14/2008 12:06:30 PM
Data Protector medium "MDG - Daily - 01" found.
Initialization allowed.

[Normal] From: MMA@wpl-it-dp-01 "HP:Ultrium 3-SCSI_1_wpl-it-dp-01" Time: 8/14/2008 12:06:30 PM
Tape0:0:0:1C
Initializing new medium: "MDG Daily 1"

[Major] From: MMA@wpl-it-dp-01 "HP:Ultrium 3-SCSI_1_wpl-it-dp-01" Time: 8/14/2008 12:16:43 PM
[90:51] Tape0:0:0:1C
Cannot write to device ([121] The semaphore timeout period has expired. )

[Major] From: MMA@wpl-it-dp-01 "HP:Ultrium 3-SCSI_1_wpl-it-dp-01" Time: 8/14/2008 12:16:43 PM
Initialization of medium failed.

[Normal] From: MMA@wpl-it-dp-01 "HP:Ultrium 3-SCSI_1_wpl-it-dp-01" Time: 8/14/2008 12:17:09 PM
By: UMA@wpl-it-dp-01@Changer0:0:0:0
Unloading medium to slot 9 from device Tape0:0:0:1C

[Normal] From: MMA@wpl-it-dp-01 "HP:Ultrium 3-SCSI_1_wpl-it-dp-01" Time: 8/14/2008 12:17:21 PM
ABORTED Media Agent "HP:Ultrium 3-SCSI_1_wpl-it-dp-01"


============================================================================
0 media out of 1 successfully initialized.

After I was try the second drive but itwas work perfectly Log given below
-------------OUTPUT WHEN SAME TAPE USED IN DRIVE 1-------------------------------------------------------

[Normal] From: MMA@wpl-it-dp-01 "HP:Ultrium 3-SCSI_2_wpl-it-dp-01" Time: 8/14/2008 12:31:21 PM
STARTING Media Agent "HP:Ultrium 3-SCSI_2_wpl-it-dp-01"

[Normal] From: MMA@wpl-it-dp-01 "HP:Ultrium 3-SCSI_2_wpl-it-dp-01" Time: 8/14/2008 12:31:23 PM
By: UMA@wpl-it-dp-01@Changer0:0:0:0
Loading medium from slot 9 to device Tape1:0:0:2C

[Normal] From: MSM@wpl-it-dp-01 "HP:Ultrium 3-SCSI_2_wpl-it-dp-01" Time: 8/14/2008 12:31:54 PM
Data Protector foreign medium "640a0a0a:48a3d26e:16c0:0001" found.
Medium not found in the Data Protector Internal Database.
Initialization allowed.

[Normal] From: MMA@wpl-it-dp-01 "HP:Ultrium 3-SCSI_2_wpl-it-dp-01" Time: 8/14/2008 12:31:54 PM
Tape1:0:0:2C
Initializing new medium: "MDG Daily 1"

[Normal] From: MSM@wpl-it-dp-01 "HP:Ultrium 3-SCSI_2_wpl-it-dp-01" Time: 8/14/2008 12:31:58 PM
New medium added to pool: Default LTO-Ultrium
MediumID: 640a0a0a:48a3d862:1600:0001
Label: MDG Daily 1
Location: 9

[Normal] From: MMA@wpl-it-dp-01 "HP:Ultrium 3-SCSI_2_wpl-it-dp-01" Time: 8/14/2008 12:32:42 PM
By: UMA@wpl-it-dp-01@Changer0:0:0:0
Unloading medium to slot 9 from device Tape1:0:0:2C

[Normal] From: MMA@wpl-it-dp-01 "HP:Ultrium 3-SCSI_2_wpl-it-dp-01" Time: 8/14/2008 12:32:55 PM
COMPLETED Media Agent "HP:Ultrium 3-SCSI_2_wpl-it-dp-01"


============================================================================
1 media out of 1 successfully initialized.
============================================================================
Pls provide ur support from solve the problem
regards
Ramesh

7 REPLIES
rameshd
Advisor

Re: MSL 6030 Library Drive0 Faliure

Hi Guys !

Anyone know to how to resolve above problem pls help me

Regards

Ramesh.
gregersenj
Honored Contributor

Re: MSL 6030 Library Drive0 Faliure

You might got a bad drive.

backup applications is no good for trouble shooting hardware problems.

Use L&TT (Libray & Tape Tools) to test the drive.
Shut down all services for DP.
open L&TT
Select assesment test for the failing drive:
Load a new empty or known good tape, wich will be erased
If L&TT can'r write to the tape, replace the drive.
rameshd
Advisor

Re: MSL 6030 Library Drive0 Faliure

Hi

My MSl Library problem still pending.According to urs instruction I was run the L&TT in drive 1 (Faliure driver)report is given below


|__ Test 'LTO Drive Assessment test' started on device 'HP Ultrium 3-SCSI' at address '2/0.0.1'
|__ This test will overwrite all the data on this tape. Would you like to continue the test?
|__ Operations Log
| |__ executing LTO Drive Assessment Test...
| |__ checking tape load ...
| |__ analyzing device data...
| |__ updating device writeback data...
| |__ a
| |__ erasing ...
| |__ soft unload ...
| |__ loading ...
| |__ writing wrap 4 ...
| |__ writing bottom wrap ...
| |__ writing wrap 2 ...
| |__ writing top wrap ...
| |__ soft unload ...
| |__ loading ...
| |__ erasing ...
| |__ rewinding ...
| |__ Test passed with warnings
|__ Analysis Results
|__ LTO Drive Assessment Test, version V22.04.2008
|__ Test run: Mon Aug 18 16:40:13 2008
|__ Drive serial number: HU1062612K
|__ Data Cartridge Information:
|__ Vendor: IMATION
|__ Format: LTO-3
|__ Serial Number: E7XWCIL417
|__ Barcode: Unknown
|__ ANALYSIS OF HISTORICAL INFORMATION (from drive logs):
|__ version: V11.06.2008
|__ Firmware rev G25W is out-of-date for Ultrium 3-SCSI as of Thu Jan 31 19:00:00 2008; update to rev G65W.
|__ Rule 20:
|__ There has been a problem reported relating to the SCSI cabling.
|__ Please check your cables and replace if necessary.
|__ There were 19 rules checked.
|__ Device Analysis has checked the historical information and warnings have been reported.
|__ RESULTS OF TESTS ON THIS DRIVE
|__ [Please note: the operations performed by this overwrite test will NOT be
|__ reflected in the Support Ticket usage/health information.]
|__ Amount of data requiredâ test option : Default
|__ Iteration number: 1 of 1
|__ Overall Margin: Great margin (36.7 GB written)
|__ The LTO Drive Assessment Test has checked the history and/or operation of the selected drive, and
|__ Warnings have been reported, but the drive has PASSED.


After I try to up date the firmware in drive 1 but unfortunatly it was fail. report given below

|__ Firmware update process log for device at path 2/0.0.1
|__ Firmware update started on device 2/0.0.1 (G25W:0x80000200/0x2c03 -> G65W:80000200/2c03)
| |__ starting update...
| |__ SCSI WriteBuffer failure with Sense Condition
| |__ Sense Information: Sensekey: 0xb, ASC/ASCQ: 0x47/0x3 (Catalog Error: Unable to locate message 18179 of set 5 in catalog 'd_ltodrv)
|__ Operations Log
|__ transferring image 1 of 27
|__ transferring image 2 of 27
|__ update unsuccessful

and i checked the SCSI cables, it's connected properly. the problem having in only drive 1 and drive 2 is working properly.after I was replace the drive 1 but problem was still there. After I upgrade the fimware in library and interface Controller. Now Library Interface Controller & drive 2 firmware was up to date but still having the problem in drive 1.Finaly I was run the L&TT again (After the firmware Updates)report is given below.

|__ Analysis Results
|__ LTO Drive Assessment Test, version V22.04.2008
|__ Test run: Tue Aug 26 18:47:08 2008
|__ Drive serial number: HU1062611C
|__ Data Cartridge Information:
|__ Vendor: IMATION
|__ Format: LTO-3
|__ Serial Number: E7XYDWK345
|__ Barcode: Unknown
|__ ANALYSIS OF HISTORICAL INFORMATION (from drive logs):
|__ version: V11.06.2008
|__ Firmware rev G25W is out-of-date for Ultrium 3-SCSI as of Thu Jan 31 19:00:00 2008; update to rev G65W.
|__ Rule 20:
|__ There are indications that the drive is experiencing a high polling rate on the SCSI Interface.
|__ This could be due to RSM or it could be due to another host.
|__ High polling rates can interrupt the normal operation of the drive, and significantly reduce performance.
|__ The drive has detected errors consistent with cabling / termination issues.
|__ Please check your cabling, terminators and connections between the host and the drive.
|__ If you are confident they are of the correct type, and are in good condition,
|__ There were 19 rules checked.
|__ Device Analysis has checked the historical information and warnings have been reported.
|__ RESULTS OF TESTS ON THIS DRIVE
|__ [Please note: the operations performed by this overwrite test will NOT be
|__ reflected in the Support Ticket usage/health information.]
|__ Amount of data requiredâ test option : Default
|__ Iteration number: 1 of 1
|__ Overall Margin: Great margin (36.6 GB written)
|__ The LTO Drive Assessment Test has checked the history and/or operation of the selected drive, and
|__ Warnings have been reported, but the drive has PASSED.

Pls help me someone solve this problem.

Regards
Ramesh
Vihang.
Trusted Contributor

Re: MSL 6030 Library Drive0 Faliure

Hi Ramesh,

Is the library connected to windows hosts? If yes, have you stopped the RSM service on the windows host?
This could be happening because 2 hosts are trying to access the same drive at the same time. Normally, specifying lock names in Data Protector device configuration should resolve the issue. Check if you have specified lock names for your drives & check whether they are proper.


Regards,
Vihang.
gregersenj
Honored Contributor

Re: MSL 6030 Library Drive0 Faliure

You have to take another look at the SCSI cables.

Is it cabled correctly?
Since your customer is running LTO3, the chain with the controller, must be terminated at the Drive.
Host -> Lib Ctrl -> Drive - Terminator
2 LTO3 drives on one port is supported, but not recommended - Don't do it.
Lib ctrl and 2 drives - Not supported - won't work.

Even though you have chekked that the cables is properbly seated, it may still be damaged.
People tend to leave the cable hanging, putting pressure on the connectors. This will caurse bad connections, over time.
This problem mostly apply to horizontal connectors.

So check you cables, as L&TT tell you.
Marten Trogen
Occasional Visitor

Re: MSL 6030 Library Drive0 Faliure

I'm having the exact same error, did you get this sorted? Cheers, M
S. Boetticher
Regular Advisor

Re: MSL 6030 Library Drive0 Faliure

Hi,

I had a similar thing last year with a test model (but with additional NSR FC-SCSI-router), 3 technicians were onsite, they changed a lot...

final solution: RIGHT CABLING!!!
In the install sheets this config was not mentioned, and finally I got a senior MSL guy that told me, that NSR and LTO needs different cabling (i.e. where the terminator needs to be placed, where the libctrl, ...). So maybe check again with HP, how to really properly cable your specific configuration