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MSL2024+P212 SAS controller can't recognize in ARCserve 12.5

lywwing
Occasional Contributor

MSL2024+P212 SAS controller can't recognize in ARCserve 12.5

Hi,

MSL2024, P212 SAS controller in DL360 G6 can't recognize in CA ARCserve 12.5. The OS is W2K3 R2 with windows update, ARCserve 12.5 apply latest patch and device patch. Check all firmware is up today.

www.ca.com say need hotfix 943545, but I can't find it in Microsoft web-site. The Windows devices manage can recognize the autoloader and the LTO drive, but nothing to see in ARCserve device manager, any idea?

Many thanks...ken
2 REPLIES
triangle687
HPE Pro

Re: MSL2024+P212 SAS controller can't recognize in ARCserve 12.5

Hi, try this link for donwload MS hotfix:
http://support.microsoft.com/kb/943545/en-us
lywwing
Occasional Contributor

Re: MSL2024+P212 SAS controller can't recognize in ARCserve 12.5

Hi,
Th MS web site doesn't provide the KB for download, it say need connect MS support for obtain the KB, and ask for money.

Is there is no way to obtain the KB?

Many thanks...ken