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MSL2024 Tape Library Error

Kasiau
Advisor

MSL2024 Tape Library Error

I have a MSL2024 tape library and am using Symantec Exec. 11D for windows backup. However as soon as the backup starts it comes with an error as "Backup or restore job fails with Final error: 0xe00084ed - A hardware error has occurred." On the Event apps log, the event id was pointing to 33152 and it's Source: Backup Exec. I looked at the adamm.log and the SCSi ports however to no avail, the error still appears. Pls help.

3 REPLIES
Torsten.
Acclaimed Contributor

Re: MSL2024 Tape Library Error

You should use LTT and pull a support ticket. Post it here.

http://www.hp.com/support/tapetools

Hope this helps!
Regards
Torsten.

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Kranti Mahmud
Honored Contributor

Re: MSL2024 Tape Library Error

Hi, Kasiau

Please perform the following steps:

1.From Backup Exec gui disable the device and delete it.

2.Recycle the Backup Exec services.

You can refer the following technote:

http://seer.support.veritas.com/docs/268626.htm


Rgds-Kranti
Dont look BACK as U will miss something INFRONT!
melkyw
Occasional Visitor

Re: MSL2024 Tape Library Error

Hi,
I'm helping Kasiau with this issue. He is on emergency leave now.

Kranti, i've tried your suggestion but still having the same hardware error

Torsten, I'm posting the service ticket now.

Thanks guys for your help so far.

Cheers