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MSL2024 Tape Library Error


MSL2024 Tape Library Error

I have a MSL2024 tape library and am using Symantec Exec. 11D for windows backup. However as soon as the backup starts it comes with an error as "Backup or restore job fails with Final error: 0xe00084ed - A hardware error has occurred." On the Event apps log, the event id was pointing to 33152 and it's Source: Backup Exec. I looked at the adamm.log and the SCSi ports however to no avail, the error still appears. Pls help.

Acclaimed Contributor

Re: MSL2024 Tape Library Error

You should use LTT and pull a support ticket. Post it here.

Hope this helps!

There are only 10 types of people in the world -
those who understand binary, and those who don't.

No support by private messages. Please ask the forum!

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Kranti Mahmud
Honored Contributor

Re: MSL2024 Tape Library Error

Hi, Kasiau

Please perform the following steps:

1.From Backup Exec gui disable the device and delete it.

2.Recycle the Backup Exec services.

You can refer the following technote:

Dont look BACK as U will miss something INFRONT!
Occasional Visitor

Re: MSL2024 Tape Library Error

I'm helping Kasiau with this issue. He is on emergency leave now.

Kranti, i've tried your suggestion but still having the same hardware error

Torsten, I'm posting the service ticket now.

Thanks guys for your help so far.