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тАО10-31-2008 12:18 AM
тАО10-31-2008 12:18 AM
MSL2024 Unsupported Drive
I'm trying to determine if i'm missing something very obvious. WE have a msl2024 loader with a single LTO3 drive inside. Recently when using it with backup exec it began seeing all tapes as bad so we logged a call with our 3rd party (HP accredited) support company to swap out the drive. Fast foward to now, the drive is replaced with one with serial number HU10552HRP with the G66D firmware. The drive is currently showing as unsupported (the loader is using 4.20 / 2.70e firmware). Now im wondering about two things
1) why the drive is showing as unsupported
and
2) i think we used to have a 448 drive, but a google search suggests the G66D firmware is for a 9XX series drive.
Any ideas on either ?
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тАО10-31-2008 12:48 AM
тАО10-31-2008 12:48 AM
Re: MSL2024 Unsupported Drive
Any ideas ?
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тАО11-03-2008 01:57 PM
тАО11-03-2008 01:57 PM
Re: MSL2024 Unsupported Drive
The firmware you need in your drive is GXXW (latest is G63W) which is of a different variant than what you have. The MSL2024 is reporting the drive as supported becuase the drive does not have the correct variant and personlity of firmware. Unfortunately, there is no way to change the drive firwmare variant outside the factory, so you are most likely looking at a drive replacement to fix the issue.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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тАО11-04-2008 02:23 PM
тАО11-04-2008 02:23 PM
Re: MSL2024 Unsupported Drive
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тАО11-04-2008 02:58 PM
тАО11-04-2008 02:58 PM
Re: MSL2024 Unsupported Drive
Not trying to start an argument over this issue, but you defintely can't change the firmware variant of an LTO drive. This particualar drive type would need a firmware variant change and a sub-personality change, which we do not perform outside the factory. LTT can be forced to use any firmware, but the drive itself will reject the firmware. The LTT password override option is valid in this case.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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тАО11-04-2008 03:01 PM
тАО11-04-2008 03:01 PM
Re: MSL2024 Unsupported Drive
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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тАО11-05-2008 11:56 AM
тАО11-05-2008 11:56 AM