StoreEver Tape Storage

MSL2024 - upgraded drive to LTO8 need firmware

 
Peter Sanders
Occasional Contributor

MSL2024 - upgraded drive to LTO8 need firmware

Hi all - we have an MSL2024 which is out of contract. We have bought a brand new LTO8 drive to go in it, but need to upgrade the firware on the drive to get it working properly, but becuase the MSL is out of contract i dont seem to be able to get it.

Can anyone help me out please?

4 REPLIES 4
Cali
Honored Contributor

Re: MSL2024 - upgraded drive to LTO8 need firmware

Hi Peter,

the drive inherits the library's warranty.
So you have to extend the maintenance of the library to get updates.
Which makes sense anyway, because a drive only comes with a 1-year warranty and an LTO-8 Drive is also very expensive.

Cali

 


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That was not planned in this way.
Peter Sanders
Occasional Contributor

Re: MSL2024 - upgraded drive to LTO8 need firmware

yes so it would seem.... but having spent nearly £3k on a drive upgrade (with a 1 yr warranty) you would expect to be able to get it working irrespective of the host equipment. the additional expenditure of bringing the library back into warranty adds another £2k to the price tag. all seems very unreasonable to me.

 

Curtis_Ballard
HPE Pro

Re: MSL2024 - upgraded drive to LTO8 need firmware

If you purchased the drive from HPE or an authorized reseller call HPE support.  The drive is under warrenty.


I work for HPE

Accept or Kudo

RinuRajan
HPE Pro

Re: MSL2024 - upgraded drive to LTO8 need firmware

Hi Peter,

You can get the MSL and Tape Drive firmware downloaded from the following URL:
https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_a5cb48bbfc034df089c5157ec0

Firmware details..JPG
You can contact HPE Support team to check for available options @ https://www.hpe.com/us/en/contact-hpe.html 

I work for HPE

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