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тАО09-18-2017 07:12 AM
тАО09-18-2017 07:12 AM
MSL2024
Error 63 second slider failed
How do I resolve this ?
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тАО09-25-2017 11:48 AM
тАО09-25-2017 11:48 AM
Re: MSL2024
Hello exo...
The error messsage is probably because there might be a dropped cartridge or an obstruction in the movement of the robot. Please remove the magazines to check if the tapes are seated correctly in the slots. If they are then suggest that you run a wellness test from the front panel of the library. If it fails then a chassis replacement is necessary
Rajat_B
I am an HPE Employee
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тАО09-28-2017 07:49 AM
тАО09-28-2017 07:49 AM
Re: MSL2024
there is nothing blocking the drive at this time, there was a piece of the tape stuck in the drive this has been removed
but the error is still present , would you have any other thoughts to share on this error?
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тАО09-29-2017 04:47 AM
тАО09-29-2017 04:47 AM
Re: MSL2024
The error is to vague.
tape stuck in the drive has it snapped it? there maybe tape on the spool, but the casing is in its slot
that or probably a picker fault, would need replacing
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тАО09-29-2017 06:52 AM
тАО09-29-2017 06:52 AM
Re: MSL2024
anything that would have obstructed the tape functions have been removed the broken piece of tape is no longer there
so what is actually happening is the robot places the tape in the drive and just before the tape is going to be read the tape is ejected and then the error is recieved. error 63 second slider failure
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тАО10-02-2017 12:34 AM - edited тАО10-02-2017 12:35 AM
тАО10-02-2017 12:34 AM - edited тАО10-02-2017 12:35 AM
Re: MSL2024
LTO's normally instantly eject tape when either the tape leader isnt attached and if it detects wrong media or possibly if the head itself is stiff.
if the drive has snapped a tape then there still tape on the spool and the leader wont be attached.
can you see if the drive is actually coming ready
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тАО10-02-2017 08:59 AM - edited тАО10-02-2017 08:59 AM
тАО10-02-2017 08:59 AM - edited тАО10-02-2017 08:59 AM
Re: MSL2024
when the drive first comes up it comes up as ready yes, both from the web app and the Light on the drive is green until the tape is rejected the you get a yellow light on the drive itself
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тАО10-02-2017 09:04 AM
тАО10-02-2017 09:04 AM
Re: MSL2024
If there was a piece of tape stuck in the drive it is very likely that the leader has become disconnected. That sounds like there was a broken tape at some point in the past.
Use the library web interface and pull a copy of the tape drive logs then post them here and we should be able to find more information. If the tape drive LED is turning yellow then the drive detected something wrong.
I work for HPE
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тАО10-02-2017 01:02 PM
тАО10-02-2017 01:02 PM
Re: MSL2024
Here are the reported errors:
17.09.06 13:39:42.86 Libctrl task Error - HE: drive logged out
Return status: 0x80 - command failed
Global error code: 0xFB - HE: drive logged out
Module error code: 0x01, 1
Command code: 0x0C, 12
Task originator: 0x0F - Remote management interface
Extender library specifier: 0x00 - master library
Sub error type: 0x01 - native SDCI error
Data: Sdci return code 20, Error code 19, USART error code 00, number retries 02
Source element type.: 0x04 - tape drive
Element number: 0x01, 1
17.09.06 10:52:11.78 Libctrl task Error - HE: drive logged out
Return status: 0x80 - command failed
Global error code: 0xFB - HE: drive logged out
Module error code: 0x01, 1
Command code: 0x0C, 12
Task originator: 0x0F - Remote management interface
Extender library specifier: 0x00 - master library
Sub error type: 0x01 - native SDCI error
Data: Sdci return code 20, Error code 19, USART error code 00, number retries 02
Source element type.: 0x04 - tape drive
Element number: 0x01, 1
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тАО10-02-2017 02:33 PM
тАО10-02-2017 02:33 PM
Re: MSL2024
Those errors are more evidence that the drive is having problems but aren't helpful for figuring out what problems the drive is having. In the library web interface if you go to the "support" tab, the "support ticket" option under than, select the "current" radio button and "Download" - that should give you a drive log that will have better information about what the drive is actually doing.
If you want to look at drive logs you need the HPE Library and TapeTools utility.
I work for HPE