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тАО09-21-2005 02:44 PM
тАО09-21-2005 02:44 PM
MSL5000/MSL6000 troubleshooting tree available
An interactive troubleshooting tree previously available only within HP support has now been made available on the external web. You can access this by choosing the "self-help resources" link in the left side navigation while on any of the MSL support pages, and then selecting "solutions from HP experts" option.
A quicker way to get there is the following jump station: http://www.hp.com/support/msltstree
Let us know what you think.
HP Engineering
A quicker way to get there is the following jump station: http://www.hp.com/support/msltstree
Let us know what you think.
HP Engineering
The journey IS the reward.
3 REPLIES 3
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тАО09-21-2005 09:07 PM
тАО09-21-2005 09:07 PM
Re: MSL5000/MSL6000 troubleshooting tree available
David,
I haven't been able to find any advice about how to check NSR functionality.
In my experience NSR issues are very frequent when dealing with MSL, expecially in case of new installations.
Did I miss that specific point?
Or it wasn't included in this troubleshooter by purpose?
However the online tool looks very complete and useful.
Well done
Claudio
I haven't been able to find any advice about how to check NSR functionality.
In my experience NSR issues are very frequent when dealing with MSL, expecially in case of new installations.
Did I miss that specific point?
Or it wasn't included in this troubleshooter by purpose?
However the online tool looks very complete and useful.
Well done
Claudio
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тАО09-21-2005 11:47 PM
тАО09-21-2005 11:47 PM
Re: MSL5000/MSL6000 troubleshooting tree available
Claudio,
Although this is focused on the MSL hardware (with a lot of content for the fault codes listed under Library/GUI error), it does contain some content for NSR issues.
For example, if you look under detection issues:
┬╗ Setting the AL_PA value
┬╗ Finding conflicting SCSI ids
┬╗ Determining if Library is in an error state
┬╗ Fibre channel LUN mapping
┬╗ Server/HBA LUN map association
┬╗ Fibre topology
┬╗ Operating system device detection
┬╗ Operating system HBA detection
┬╗ Setting fibre port mode
┬╗ Network storage router SCSI detection
┬╗ Network storage router SCSI settings
┬╗ SCSI cabling
┬╗ Toggling fibre speed
Almost all of those include the NSR, or are specifically for the NSR.
Let us know what areas related to new installs and the NSR you feel are not covered. You can use the "content feedback" section in the tree to provide feedback.
Although this is focused on the MSL hardware (with a lot of content for the fault codes listed under Library/GUI error), it does contain some content for NSR issues.
For example, if you look under detection issues:
┬╗ Setting the AL_PA value
┬╗ Finding conflicting SCSI ids
┬╗ Determining if Library is in an error state
┬╗ Fibre channel LUN mapping
┬╗ Server/HBA LUN map association
┬╗ Fibre topology
┬╗ Operating system device detection
┬╗ Operating system HBA detection
┬╗ Setting fibre port mode
┬╗ Network storage router SCSI detection
┬╗ Network storage router SCSI settings
┬╗ SCSI cabling
┬╗ Toggling fibre speed
Almost all of those include the NSR, or are specifically for the NSR.
Let us know what areas related to new installs and the NSR you feel are not covered. You can use the "content feedback" section in the tree to provide feedback.
The journey IS the reward.
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тАО09-22-2005 12:20 AM
тАО09-22-2005 12:20 AM
Re: MSL5000/MSL6000 troubleshooting tree available
David,
I apologize. I totally missed "Detection Issues". It contains all the info I meant. I looked for it in other chapters, like "Software Issues" and "Diagnostics Issue".
Good tool. I will advice it.
Claudio
I apologize. I totally missed "Detection Issues". It contains all the info I meant. I looked for it in other chapters, like "Software Issues" and "Diagnostics Issue".
Good tool. I will advice it.
Claudio
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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