MSL5026s2 controller error

[Nsikan_2]

Hi all,
An MSL5026s2 tape library is always given a controller error whenever a backup is performed.What is the solution for this please.Treat as urgent.
Thank you.
Nsikan.

[Claudio Ruzza_1]

Nsikan,
more detail will be necessary to understand your problem.
-SAN or SCSI?
-server(s) Operating system
-server vendor and model
-firmware of library and drive(s)
-firmware and model of SCSI/FC Router (if present)
-backup software and its release/patches

let us know
Claudio

[Nsikan_2]

SAN or SCSI? ;ans = SCSI
-server(s) Operating system ;ans = OpenVMS
-server vendor and model; HP
-firmware of library and drive(s)
-firmware and model of SCSI/FC Router (if present)
-backup software and its release/patches; ans = OS software

[Claudio Ruzza_1]

Nsikan,
I know nothing at all about OpenVMS, so I cannot give any hint about OS. However, you can get for free a very useful tool for troubleshoot your library and much more:

http://makeashorterlink.com/?X2A83380A

Install it, check your library and generate a LTT support ticket. Feel free to post the ticket here.

There could be several reasons for your problem: your SCSI ctrl, your SCSI cable and/or terminator, the library controller too. A check of OS logs and LTT ticket will be interesting.

Hope it helps
Claudio