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MSL6030 Error 3111

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JohnWRuffo
Honored Contributor

MSL6030 Error 3111

Last nights backup went wild and we had an error displayed "Fault code 3111 (Hard) Picker Retries Excd. 1"

We do not have a pass through on this library! LOL

There was an orphaned cartridge recovered and stowed in Bin 15 which made us wonder what "really" went wrong overnight? We only had 4 tapes in the library to begin with in sequential mode...

We had to re-boot to get the library back in service and get the tapes out for the next rotation.

The bios on the MSL6030 is 0421 so I have the latest picker and shuttle fixes.

So, before I send off the log through the L&TT..., my question to the forum is what could have caused the library to goof up and orphan a cartridge like that? What could have caused the library to do a diag check for a pass through mechanism when the library knows there isn't one? Anyone ever see happen this before?
Enjoy!
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26 REPLIES
Mohamed K Ahmed
Trusted Contributor

Re: MSL6030 Error 3111

John,
The error code 3111 has the following error recovery procedure:
(1) Cycle power the library using the power option on the GUI touch screen, wait 30 seconds then power up again.
(2) Call Technical Support if happens again.

HTH

Mohamed
David Ruska
Honored Contributor

Re: MSL6030 Error 3111

> Last nights backup went wild and we had an error displayed "Fault code 3111 (Hard) Picker Retries Excd. 1"

> We do not have a pass through on this library! LOL

I didn't catch where the error referred to a PTM.

If you can generate an LTT support ticket and post it, we can review the error logs.
The journey IS the reward.
JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

Thank you Mohamed, but I was looking for Forum Experience... i.e., Anyone have an idea of "why" it goof'd up.
Enjoy!
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JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

Thanks David... I need to get the local SA to put an IP on the box so I can pull down the Error Log... I can send it to ya soon!
Enjoy!
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JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

Sneaky... just saw the 4.23 bios update posted...

Is this a fix for this?

"Fixed stowing to the mail slot locations when they are configured as storage bins."
Enjoy!
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David Ruska
Honored Contributor
Solution

Re: MSL6030 Error 3111

No, I don't think the 4.23 change is the fix.

The "retries exceeded" means it picker tried to place the cartridge into a slot/drive and could not. It uses an alogorithm where it tries at a few different position offsets before it gives up. One possible cause is that one of the magizines is not fully seated. We found one case where there was some cable interference.

Have you power-cycled the library after the failure? If not, then the firmware trace might still have some history we can review. Otherwise, we'll review the logs and if that doesn't provide enough insight, capture the firmware trace after any subsequent failure.

I assume you not using any side labels on the tapes that could cause load problems.

FYI, HP doesn't officially support the use of "sequential" mode, but it shouldn't cause this type of failure.
The journey IS the reward.
JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

No "Official Support" for sequential mode, eh? hahaha (bios 4.21 gave us all the sequential mode fix we needed)

Which trace file do I pull from the library to send to you?

Enjoy!
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David Ruska
Honored Contributor

Re: MSL6030 Error 3111

The trace logs have been sent off to the engineering team for analysis.
The journey IS the reward.
JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

more problems...

00.20:04:51.476 Error: 3041, Task: LoaderTsk (00a015d8)
00.20:04:51.526 00.050 Error: 200d, Task: SeqTsk (00a01510)
Enjoy!
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David Ruska
Honored Contributor

Re: MSL6030 Error 3111

Send us another set of firmware traces :-)
The journey IS the reward.
JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

Will do...
Enjoy!
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JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

did you see that other question on the e-mail? ;-)
Enjoy!
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JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

case 3204560517 was created: marco_ortega
Enjoy!
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David Ruska
Honored Contributor

Re: MSL6030 Error 3111


> did you see that other question on the e-mail? ;-)

Yes, those traces went off to engineering as well.

> case 3204560517 was created: marco_ortega

That's good. Marco is next door in our call center. I'll coordinate with him.
The journey IS the reward.
David Ruska
Honored Contributor

Re: MSL6030 Error 3111

> did you see that other question on the e-mail? ;-)

Oops, sorry for missing the "other" question (on the web interface).

[And don't give me any points for this]
The journey IS the reward.
JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

hehe 0 points!

I spoke to John Doe about the web interface and he seemed really interested in my input. I think he can solve, or at least address my question.

HP Moderator: Response edited to protect the innocent.
Enjoy!
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JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

Well... you will love this!

We moved the tapes up one in the magazine, i.e., We started our rotation in slot one instead of slot zero (the mail slot). The backup worked last night.

So, does this mean a bios fix (0423) for mail slot positioning, or were we just "lucky"?

I will still send you the .bin's
Enjoy!
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David Ruska
Honored Contributor

Re: MSL6030 Error 3111

We released the 4.23 firmware just for you :-)

We'll review whether we think 4.23 was the solution for your failures.
The journey IS the reward.
JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

The FE is going to replace the shuttle assembly today and I think our plan is to get a few backups in (Friday, Saturday, Monday and Tuesday) before we deploy the 423 bios. We know 421 works in our other sites so it should work here as well...

We have a plan of attack for deploying 423 to everyone by the end of the month!
Enjoy!
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JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

ok... the FE went out and did a bunch of console moves and determined that "nothing" was wrong with the library. So, he did not replace any components at all. I guess he certified that the library was working 100%

I'll send in the latest .bin's
Enjoy!
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David Ruska
Honored Contributor

Re: MSL6030 Error 3111

> ok... the FE went out and did a bunch of console moves and determined that "nothing" was wrong with the library. So, he did not replace any components at all. I guess he certified that the library was working 100%

Makes sense - if it's not broke, don't repair it.

We're still reviewing the firmware traces. The first set was after the library was power-cycled, so that didn't provide any clues. The second set is still being reviewed by the engineering team.
The journey IS the reward.
JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

Congratz on your new hat!

The library worked all weekend! The only thing I can think of is that this library is "somehow" different than all the others. We move the first tape from being slot zero (mail slot) to slot one and the backups sequence and rotate just fine. I guess that is why the 0423 bios was released with with the mailslot fix...
Enjoy!
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JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

Here we go again... Error 3041 last night out of the blue...
Enjoy!
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JohnWRuffo
Honored Contributor

Re: MSL6030 Error 3111

The engineer is replacing the control board... I guess he found something.
Enjoy!
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