Manual Uninstall of Tape Tools

[John Bielot_1]

I went to upgrade the version of Tape Tools on a Windows 2000 server to the latest version. I uninstalled the existing version, then started the install for the current version (SR1a). It got all the way to the end, but got hung there. I waited about 15 minutes. I ended up ending the task. The icon was created on the desktop, but there's no entry in add/remove programs. I tried to run it. It started, and then crashed with an error and asked me to send the results. I did that. I want to uninstall it so that I can try the installation again, but I need some direction. I tried to just reinstall the same version, but one of the 'enhancements' with this version is that it requires any previous version to be removed.

Thanks.

[Marino Meloni_1 · Accepted solution]

just run this software

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locale=en_US〈=English+%28US%29&pnameOID=327079&prodSeriesId=63890&prodTypeId=12169&basePartNum=COL5358&locBasepartNum=co-18262-2&os=Microsoft+Windows+2000+Server&tech=Utility