Problem with Data Protector Express 3.5 SP2

[Ken Ng]

I've try the backup on the Data Protector Express 3.5 SP2 but it keep shows me the error 1040(Pls See the attach photo) i have try format the tape/ erase the tape but the same error occur. So is there anything i can do to solve this problem ?

[D Wong]

Hi Ken:

Error 1040 indicates that there is a tape drive communication problem. This can be because the tape drive is offline due to a previously caused error condition, or DPX services no longer sees the tape drive correctly.

1. stop and then start Data Protector Express services

2. if step 1 does not solve your problem, then power cycle the tape and/or reboot your server machine

It is recommended that you setup the DPX "Format mode:" to "Format blank media only" on the "Device/Media" page of your backup job properties.

Also, quick erase your tape media before begining your backup job.

Always remember DPX will not "write" to a tape cartridge unless it selected by the backup job properties page on the "Device/media" page and/or if the tape cartridge is not already blank or quick erased.

You can set the "Write mode:" to "Overwrite all media" only if DPX recognizes the tape cartridge as being a selected media for your backup job properties.