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тАО11-03-2003 09:14 PM
тАО11-03-2003 09:14 PM
Problem with Ultrium P# C9572CB
First one work well about month, after that it start to fail randomly.
We get second and it work well about mont and after that it ....
So i thought it must be problem on server, i disabled everything wich is not needed, integrated scsi adabters, NICs etc
After that it works well about a month and after that it start to fail randomly, "loading media"
We changed a server, after that it work well about month and after that....
Now it work this way, I boot server and ultrium every morning, if I don't ... backup fails, "loading media" 9hours
We have Intel based server (mobo shg2), adaptec ultra 160 scsi, and veritas backupexec
Os is windows 2000 server and backupexec is 8.6
There is no errors in event viewer, selftest goes well.
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тАО11-03-2003 09:48 PM
тАО11-03-2003 09:48 PM
Re: Problem with Ultrium P# C9572CB
Question: could it be a case if library and drive are overheating? Are you cooling them enough?
Attach this support ticket zipped to your next reply
Eugeny
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тАО11-03-2003 10:21 PM
тАО11-03-2003 10:21 PM
Re: Problem with Ultrium P# C9572CB
any errors in the System Event log from W2K?
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тАО11-04-2003 12:40 AM
тАО11-04-2003 12:40 AM
Re: Problem with Ultrium P# C9572CB
I've send support tickets to hp helpdesk and no help.
Everything seems to be fine
Overheating cant be a problem it's real server room, I in finland and here is winter now.
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тАО11-04-2003 01:03 AM
тАО11-04-2003 01:03 AM
Re: Problem with Ultrium P# C9572CB
if you do not have errors in the LCD display, and in the support ticket, you do not have an hardware error
if you do not have errors logged in the system event log, you do not have scsi tiem out isssue
So I suspect that you can have some trouble with your backup shedule, and with the tape pool, It may be that sw is waiting to load a tape that is not available or that is write protected or protected by the software policy, like "protected for 10 day for ovewrite"
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тАО11-04-2003 01:13 AM
тАО11-04-2003 01:13 AM
Re: Problem with Ultrium P# C9572CB
I wondering how hardware changes makes it work for about month and then suddenly to stop workin, and then more hardware changes and workin about a month,,,
Five times... first change Ultrium, second disabling MOBO integrated stuff, third changing scsi adapter, fourth changing scsi adapter from 64-bit PCI to 32-bit PCI, get everything on server side new.
Offcourse veritas is intalled several times.
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тАО11-04-2003 01:16 AM
тАО11-04-2003 01:16 AM
Re: Problem with Ultrium P# C9572CB
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тАО11-11-2003 08:11 AM
тАО11-11-2003 08:11 AM
Re: Problem with Ultrium P# C9572CB
I don't see anything to indicate that there is a problem with the drive. Please post details about exactly how the failures occur. Where do you get the error message? What is the error message? You could also post a saved copy of the NT event log and we could take a look and see if there is anything interesting in it.
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тАО11-11-2003 06:21 PM
тАО11-11-2003 06:21 PM
Re: Problem with Ultrium P# C9572CB
Ticket has made tape in drive.
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тАО11-11-2003 06:26 PM
тАО11-11-2003 06:26 PM
Re: Problem with Ultrium P# C9572CB
It's because veritas exchange agent.