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Problem with firmware update on MSL4048

Roman_22
Occasional Advisor

Problem with firmware update on MSL4048

Hello

When trying update firmware on MSL4048 (AH171A)with HP StorageWorks Library and Tape Tools from version 5.30 to 5.70 the update process failed with message:
SCSI WriteBuffer failure, this could be beacuse of cabling, do check device cabling

Cabling is OK
10 REPLIES
AwadheshPandey
Honored Contributor

Re: Problem with firmware update on MSL4048

http://docs.hp.com/en/diag/ems/dm_stape.htm
It's kind of fun to do the impossible
Roman_22
Occasional Advisor

Re: Problem with firmware update on MSL4048

Hello Awadhesh

Do you mean Event 34 - incorrect firmware ?
Marino Meloni_1
Honored Contributor

Re: Problem with firmware update on MSL4048

Be sure not having activity on the library, stop backup services, reboot the library.
Did you try also with the 5.50 version? do you have the same error?
I also suggest you to run some test with ltt and eventualy attach here the support ticket
Roman_22
Occasional Advisor

Re: Problem with firmware update on MSL4048

Hello Marino

Where can I find previous versions ?
Marino Meloni_1
Honored Contributor

Re: Problem with firmware update on MSL4048

when using LTT, you have the possibility to "get files from web", here, just select what you want to download

alternatively, you can get it herer: ftp://ftp.hp.com/pub/information_storage/software/ltt/firmware/

ftp://ftp.hp.com/pub/information_storage/software/ltt/firmware/MSL4048_5.50.frm
Getmein4san
Occasional Visitor

Re: Problem with firmware update on MSL4048

There are many tool available in HP site where u can test your tape drive, tape media and physical connectivity... try download that and check.
Ole Thomsen_1
Trusted Contributor

Re: Problem with firmware update on MSL4048

I haven't upgraded to the latest firmware, but for previous versions I used the web GUI. No problem.

Ole Thomsen
tkc
Esteemed Contributor

Re: Problem with firmware update on MSL4048

the version release is from 5.30 => 5.50 => 5.60 => 5.70. what i can suggest is for you to upgrade it to version 5.50 to ensure that the hardware connectivity and the L&TT tool is working perfectly OK.
Roman_22
Occasional Advisor

Re: Problem with firmware update on MSL4048

Done by web gui - no problem
Curtis Ballard
Honored Contributor

Re: Problem with firmware update on MSL4048

If you still have L&TT installed it would be helpful if you could zip up and post the contents of the directory "HP StorageWorks Library and Tape Tools/logs" which is mostly files named "EventLog".

Those files may help us determine why L&TT failed so we can work on making L&TT better.