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Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

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Dratas
Occasional Advisor

Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

Hello,

i have purchased HP Storage works 1/8 Ultrium 448 Tape Autoloader, but i have problems with it. Problem is that win2k3 server in device manager recognize as only as tape drives, but he must regonize to as medium changer device. Because OS don't reconize as medium changer, my symantec backup exec 11d don't see a robotic library. I have downloaded firmware upgrade from this location http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=327382&prodNameId=501413&swEnvOID=1005&swLang=13&mode=2&taskId=135&swItem=co-13352-18
Any idea's?
16 REPLIES
PP BIJU KRISHNAN
Trusted Contributor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

Download and install the latest driver release for the existing version of Backup Exec

http://www.support.veritas.com/menu_ddProduct_BEWNT.htm

Refer this technote from symantec for addl information.

http://seer.support.veritas.com/docs/237047.htm

Kindly assign some points to this solution if it works.
Dratas
Occasional Advisor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

I tray with symantec backup driver's, same thing, OS dont see Ultrium 448 as medium changer. I dont know, but if i understand correctly, i os dont detect medium changer, symantec backup dont see robotic library.
Torsten.
Acclaimed Contributor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

Check the settings in the menu "Setting library behaviors" - the setting must not be "Sequential mode".

Refer to the user manual.

Hope this helps!
Regards
Torsten.

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Dratas
Occasional Advisor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

I don't realy understand where to search fo "setting library behaviors"?
Torsten.
Acclaimed Contributor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

See chapter "Autoloader operating modes" in
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00411112/c00411112.pdf

Hope this helps!
Regards
Torsten.

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Torsten.
Acclaimed Contributor
Solution

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

Check this too (same manual):

"LUN scanning
The HP StorageWorks 1/8 Ultrium 960, Ultrium 448 and Ultrium 232 Tape Autoloaders and the
DLT VS80 Tape Autoloader use a single SCSI ID and dual LUNs to control the tape drive (LUN 0)
and autoloader robotic (LUN 1). These models require an HBA that supports LUN scanning. If it is
not enabled, your host system will not scan beyond LUN 0 and will fail to discover the library. It
will just see the tape drive.
Some HBAs, such as RAID controllers, do not support LUN scanning. Refer to the EBS matrix at
http://www.hp.com/go/ebs for the most up-to-date SCSI HBA compatibility information."

Hope this helps!
Regards
Torsten.

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Dratas
Occasional Advisor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

I lucked for "setting library behaviors", my device is setup for automatic.
Torsten.
Acclaimed Contributor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

Did you check the last post?

Hope this helps!
Regards
Torsten.

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Dratas
Occasional Advisor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

Yes i have checked last post, but in HBA matrix i can't find my SCSI & RAID controller (Smart array 6i). And i dont know how to enable (if it's possible) LUN scanning.
Torsten.
Acclaimed Contributor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

The autoloader does not work on a smartarray controller - you need a different HBA.
See also

http://www.hp.com/products1/storage/compatibility/tapebackup/ISS/index.html

Hope this helps!
Regards
Torsten.

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Dratas
Occasional Advisor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

if i correctly understud, i need new Host Bus Adapter, one of this?:
* 374654-B21 - Single channel Ultra320 SCSI HBA G2
* 268351-B21 - Dual channel Ultra320 SCSI HBA (Retired)
* 284688-B21 - Dual channel Ultra3 SCSI HBA (Retired)*
Torsten.
Acclaimed Contributor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

Maybe (I don't know your server model).

Hope this helps!
Regards
Torsten.

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those who understand binary, and those who don't.

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Dratas
Occasional Advisor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

My server model is hp proliant dl380 g4
Dratas
Occasional Advisor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

Hello again,

I have purchased Single channel Ultra320 SCSI HBA G2 HBA, now my server can see medium changers at device manager, but now i can't find driver's for medium changer(device manager) for my HP Storage works 1/8 Ultrium 448 Tape Autoloader. Where can i find driver's?
pablo_garcia
Frequent Advisor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

pablo_garcia
Frequent Advisor

Re: Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

Hi,

I am sorry. The correct url is the second.
ftp://ftp.hp.com/pub/tape/TapeDrv/HPTapeDriversInstaller.zip

Pablo Garcia