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Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

Gabriel Madoz
Frequent Advisor

Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

I have the same problem as the described on Q269600 (Technet in Microsoft). The difference is that I have already installed SP2 on Windows 2000.
The driver I use is hpdat.sys, it's the same as 4mmdat.sys described on this article (and is included on SP2)
The problem is the same reported there, the Removable Storage recognizes the drive, but dows not recognize any media in the drive. This happens with NT Backup, with other software as Omniback apparently it works well.

Any help would be useful, I suppose somebody has already experimented this problem.
Please, check this article Q269600

It's urgent,,,,please!!!
Gabriel Madoz
17 REPLIES
Gabriel Madoz
Frequent Advisor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

Please, if somebody knows something about this problem let me know, please, it's urgent, PLEASE!!

I use Tape library and Tape Tools version 2.7 SR4 and here is the ticket it generated

Thanks
Gabriel Madoz
Jan Klier
Respected Contributor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

I've reviewed the support ticket from HP Library & Tape Tools that you've attached, and there are no signs of any problem with the hardware.

At this time I would assume the problem to be related to RSM or the backup application.

Microsoft tech support may be another resource to try.
Long_5
Occasional Visitor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

Hi!
i think that NTbackup on server 2k is not a full version of Varitas backup software, so it don't support Autoloader, if you want to use slots in autoloader you must by an module software of Varitas backup software or use anorther backup software such as OmnibackII, ARC serveIT...
you can get more information about the different driver in NT invirronment and driver in backup software on "HP suresore dat tape drives" CDROM included with your product.
Gabriel Madoz
Frequent Advisor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

 
Gabriel Madoz
Jan Klier
Respected Contributor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

While I realize that reducing your memory to 128MB is not an acceptable solution, have you tried this suggestion just to verify that it actually does make a difference? It may be valueable information in order to determine if this TechNet article is even leading you down the right path.
Gabriel Madoz
Frequent Advisor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

Yes, I have tried all things possible, in Windows 2000 Server boot.ini file I put /MAXMEM=128 without any change, also I tried this on Windows 2000 Pro with /MAXMEM=64 and didn't work too !!

Somebody also told me to disable the DAt24mm on device manager/media changer (or something like that, sorry but I have Windows installed in spanish.)

Any other suggestion?

Again, the question, does anybody have this kind of tape autoloader drive working with ntbackup???
Gabriel Madoz
Gabriel Madoz
Frequent Advisor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

Any new suggestion to continue?

Does anybody know if this tape works with W2000 backup?

Thanks
Gabriel Madoz
john hall_3
Occasional Visitor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

I've had similar problems with W2k, Inster the loaded mag, shut down the server, switch off....on, on normal boot without a loaded mag W2k thinks its just a normal tape drive, with the mag it load the auto-loader driver,
NTBACKUP does work, you cannot use the /um command.
ICE_1
Occasional Visitor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

I have the same problem just with Sure Store HP C1533A. Considering the OS is windows 2000 servr SP2 and the problem is exactly what's in the Microsoft Q269600 article I think this is a problem either with the driver provided with win2000 or the hardware provided by HP.
I would be betting on the first one and so please provide a better driver we all could install and fix the problem.

When a backup solution doesn't work is a serious matter that and a business critical issue, so I hope HP support would provide a solution as soon as possible!
Stupidity is a dominant gene
Martin Lord
Occasional Contributor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

Hi all,

I've got issues that sound similar, they may or may not be related.

I'm using Windows 2000 server SP2, NTBackup.exe as my backup application, and a HP Surestore 6x40e (C5713A).

I was originally using microsofts 4mmdat.sys driver, but gave up because it wouldn't recognise my drive as an autoloader. So I'm now using the HP driver hpdat.sys. I'm having more success with this, but I'm not happy.

Removable Storage Manager (RSM) recognises the tapes (I've set it to do a full inventory when the magazine loads), so my problems are not as per Q269600. But I still have all kinds of trouble with the backup.

Sometimes the scheduled backup job does not start - for no obvious reason. When the job does run, sometimes it bombs out part way through. When it does complete, ntbackup will not display the catalogue of the backup set. To recover a single file I have to recover the whole backup set. I'm backing up about 40Gb which spans two DDS4 tapes.

Somewhere in the drive-firmware-driver-OS-RSM-ntbackup chain there is a problem. My next step will be to move away from NTBackup and use another backup application. Any advice on which ?
Paul Maillet
Occasional Visitor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

I am having the same problem. I was running W2K server SP2 and both NT backup and Arcserve 2000 Will not work! I tried downgrading to no Service Pack so that I could install the MS patch (attached) and the drive still refuses to work. When is HP going to take this seriously? Right now I am being forced to take partial backups on an old single DAT24 and I don't like it at all!!
Jeff_86
Occasional Visitor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

I have a customer with the same error: The operation was not preformed, no unused media available of this type.

I'm hoping SP3 will repair this issue.
Jason Xuereb
Occasional Visitor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

I have a 1533A and running Windows 2000 with Service Pack 2. I tried using tapeware and it said my heads needed cleaning so I bought a tape cleaning catridge. The catridge wont clean the heads because it doesnt recognise any media in the drive. The green light keeps flashing.

I have read this is a problem with Windows 2000 and the 1533A unit recognising media. I have waited 3 months for a solution and installing Windows NT 4.0 is not an option on the machine just to have the tape drive working. What amazes me is how Microsoft and HP both throw the blame on each other when neither has provided a solution to this problem.

I have yet to receive a response from Microsoft or HP on this issue.
Jeff_86
Occasional Visitor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

Try this: Start -> Run -> Tasks -> OK Find your backup and right click, properties, verify it has /um at the end. Worked for me :)
ICE_1
Occasional Visitor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

Hi folks!

from the looks of it I guess nobody found any way to fix the problem. Here, we just moved all the HP backup devices to old computers still running windows NT 4 SP5. There they work perfectly fine. So that's something eh? I mean it shows it's all related to Windows 2000 and HP backup devices together (we substituted them with others propduced by competitors and they work fine once you have installed SP2).
Now, anyway, microsoft release SP3 and I am gonna test it to see if it fix the problem. There's also Windows .Net Server RC1 around and I'll try to test it too...

That's all for now! Just I would have liked some attention and collaboration (like doing some testing and stuff) from HP. I know how professional they are and so I hope they do something soon, this is getting ridicolous!!

Bye
Stupidity is a dominant gene
ICE_1
Occasional Visitor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

Hi there!

well, bad news I'm sorry to tell you all. I finished to test SP3 for windows 2000 server with concern to the ntbackup problem pointed out in this thread. It doesn't improve in any way possible. So we are back on HP shoulders again. If you HP boys don't provide any help on this we are lost. So far the only thing I haven't try is to test the issue with Windows .Net RC1.
So far the only think that worked, I'm sorry to say, was to substitute the HP devices with other ones from other manufacturer.

bye
Stupidity is a dominant gene
Tina Karasch
Valued Contributor

Re: Problems with hp autoloader 24x6e (C1557A) and Windows 2000 Server SP2

Dear Users,

after reading through the info given in this thread, my advice is:
a.
read ->
http://support.microsoft.com/default.aspx?scid=kb;EN-US;267574
,as there's more than one reason for microsoft not to recognize media....
b.
pls ensure that you're using a hba supported by the OS and busw and its latest drivers.
c.
use the sw issued with the drive or some other
decent sw rather then nt/w2k backup.
d.
if all else fails -> put the autoloader into stacker mode by changing the al setting to 6.

:)tk
If U want to; let's get technical.... :P