Proliant Servers with Ultrium Drives

[Cary Hardin]

I am having issues getting my tape backup software to recognize any tape drives. We are having issues with both the following configurations:

ML370 / LTO232 Ultrium Tape Drive
ML530 / LTO448 Ultrium Tape Drive

Tried installing with both BackupExec 9.2 and the software included (Yosemite TapeWare), but cannot get successful backup. We have tried both internal SCSI connections, and even the second port on the Smart Array 6400 controller. The tape drive shows up during the boot process when connected to the onboard SCSI...and is also recognized by NetWare on the monitor screen/storage devices, but neither backup software can find it.

Any ideas?????

[Dave_Howe]

Backup Exec uses its own hardware drivers, not the OS supplied ones - for this reason, you have to make sure that you have installed the latest Driver packs from the symantec site. I *think* Driver Set 1 is current for 9.2 (from here - http://tinyurl.com/juv3f ) , but doesn't seem to mention those two drives by name.

do you want to dump the scsi ID string from each drive for me and post it here? the command is:

LOAD SYS:BKUPEXEC\NLMS\BEDIAG.NLM /S /C

that should list all devices and their scsi id strings that Backup Exec can see, and I can then look it up on the supported hardware list (which includes scsi ids :)

[Cary Hardin]

Thanks Dave,

The server is at a remote site, so I can't get that information at the moment.

HP has suggested that we install an additional HBA to hang the drive off of...so we are waiting on the new controller to arrive.

[BR894765 · Accepted solution]

From the compatibility guide
http://www.hp.com/products1/storage/compatibility/tapebackup/ISS/Detail/16-0032-0057.html
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Note: If Netware, UnixWare, OpenUnix, x86 Solaris or OS/2 is installed on this server, the 284688-B21 - Dual channel Ultra3 SCSI HBA must be used.
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