Robotic Library Errors

[Bill Gilbert]

I have a DAT40X6 (the newer one with the H910 firmware).
Connected using an adaptec SCSI cable to an Adapted 29160LP SCSI controller.

More than 50% of the time when we run a backup Backup Exec shows a "Robotic Library Error" and sets the autoloader to offline. I eject the magazine and one tape (it varies which one) is still in the drive. I reinsert the magazine and eject it and the missing tape comes with it. I have switched SCSI controllers and cables and no difference.

Any ideas?

[Eugeny Brychkov]

Bill,
run LTT http://h18006.www1.hp.com/products/storageworks/ltt/index.html , generate support ticket for autoloader and attach zipped to your next reply
Eugeny

[Michael Steele_2]

Get a copy of LTT:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locale=en_US&pnameOID=24423〈=English+%28US%29&basePartNum=COL1977&locBasepartNum=co-9549-5&os=HP-UX+10.x&tech=Diagnostic