SSL2020 "Fault Code: 1004 Gross SCSI Error"

[Jeff_338]

I receive a "Fault Code: 1004 Gross SCSI Error" whenever the server connected to the drive is rebooted or when I try to run a backup. It doesn't appear to be a scsi card issue because I was able to connect the server to another SSL2020. Each 2020 had identical configurations. I suspect this will be a hardware issue with the tape drive but I'd like to isolate it if possible. Any insight is greatly appreciated.

[Robin_37]

Gross error status was returned by the SCSI chip. This usually means that the SCSI chip is in an illegal state.

Solution:-
Press the Enter button to Clear
Check for a valid configuration (no SCSI ID conflicts), host SCSI cables (including overall length), and host SCSI adapter and termination
Cycle power to the library

[Jeff_338]

I've seen this posing and I've done everything listed above to no avail. Could it be the scsi chip on the tape drive that's causing the problem? Are there any diagnostics I can run to determine the problem? The drives robotics appear to be fine as I can run the demo without any issue.